Court Operations Specialist III - 11052 (Phone Center)

JOB SUMMARY

Performs various specialized and clerical duties related to consistently processing and maintaining legal court records including customer service, courtroom, and cashiering duties for several court types. 

Starting Salary: $20.81/ $43,284.80 Annually

CORE COMPETENCIES

• Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service

• Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional, and ethical behaviors that establish trust throughout the organization and with the public we serve

• Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations

• Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals

JOB SPECIFIC COMPETENCIES

• Advanced knowledge of general office policies, procedures and practices.
• Advanced knowledge of the court system, legal terminology, and organizational skills, as well as the ability to perform a variety of specialized duties.
• Knowledge of counterfeit bill detection procedures. 
• Ability to demonstrate proficiency at interpreting statutes, rules, Administrative Orders, and requirements related to several court types. 
• Ability to work under stressful conditions including contact with individuals involved in emotional and traumatic situations.
• Ability to work under pressure with specific timelines and mandated state and/or agency standards.
• Ability to work independently in the absence of supervision.
• Ability to exercise a high degree of judgment, tact, and diplomacy.
• Ability to use various computer systems, software, and office equipment.
• Ability to exercise excellent communication skills, both orally and written.
• Ability to perform accurate computations and verifications of data.
• Ability to handle restricted, sensitive, and confidential information.
• Ability to support the departments/agency’s goals and visions.
• Ability to tolerate exposure to testimony and evidence, such as photographs of crime scenes and victims; evidence may include syringes, drugs, weapons, blood and unpleasant odors.
• Ability to work prolonged hours when required. 

• Ability to establish and maintain effective working relations with government officials, other employees, and the public.

   

REPRESENTATIVE DUTIES

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perfo