Reservations Sales Agent

Job Description

Sixt is looking for a Reservations Agent to guide each customer to the ultimate luxury car rental experience by meeting sales goals and providing exceptional customer service in a fun and fast-paced contact center environment. The ideal candidate possesses the following attributes:

• Exceptional interpersonal and relationship-building skills
• Strong verbal and written communication skills
• Strong organizational skills and the ability to multi-task
• Able to manage stressful or unusual situations while maintaining good customer service

Key Responsibilities:

• Maximize rates for all reservations
• Encourage luxury vehicle upgrades
• Meet sales goals as they are communicated
• Handle all inbound telephone and email inquiries in a friendly and helpful manner
• Schedule customer reservations, answer frequently asked questions, and facilitate other information as needed
• Provide excellent customer service in all customer contact situations according to our quality standards

Qualifications

• High School Diploma or GED
• Minimum 1 year customer service experience; previous customer/escalation support experience preferred
• Must have basic computer navigation skills and knowledge of Microsoft Office Applications
• Must be at least 18 years old
• Must be able to work 40 hours per week
• Must be able to work a flexible schedule including day and/or evening hours
• Must be authorized to work in the United States
• Proficiency in English and Spanish
• Ability to communicate in other languages (French, Portuguese, Hebrew, German, etc.) a plus

Additional Information

About the department:
Listening to our customers - nothing is more important to us. We are always available if there are questions, requests, or problems. Whether by phone, email, online chat, or social media, whether in German or English: we are only satisfied when our customers are satisfied.

About us:
We are a leading global mobility service provider with sales of €3.07 billion and around 7,500 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 270,894 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!