Senior Key Account Manager

Company Description

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Wolt works together with over 30,000 restaurant and retail partners as well as with over 60,000 courier partners across 23 countries and 129 cities.

Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language.

We’ve raised more than €707M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, Tiger Global, DST, Prosus, KKR, Coatue, 83North, Goldman Sachs, Highland Europe and EQT Ventures & EQT Growth, among others. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year.

In 2020, the Financial Times named us Europe’s second fastest growing company. We’re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.

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Job Description

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to home or to the office. Our local commerce platform makes it easy for customers to order whatever they need on one app, for merchants to make additional sales, and for couriers to make meaningful earnings flexibly. Wolt was founded in 2014 and joined forces with DoorDash in 2022. Together, Wolt and DoorDash operate in 27 countries today, serving more than 20 million customers. In Hungary, Wolt’s services are available in more than 50 cities. 

Join us today to build Wolt together. 

As Senior Key Account Manager, you’ll be one of our super Development Team. Your focus will be on driving incremental revenue and providing the tools and support for our key retail partners (including the biggest grocery chains on the Hungarian market) to make sure they thrive on our platform and increase sales while improving operational aspects. With this in mind, you need to be super passionate about account management,  business development and analytics but also be a strong communicator as you’ll be talking to big retailers on a daily basis. You’ll also need to be a leader as you will be managing a small group of key account managers. 

What you’ll be doing

• With your expertise, helping the sales team to negotiate deals with new retail chains, especially when it comes to fine-tuning operational aspects.
• Working closely with Wolt’s global team and actively forming the Hungarian retail expansion strategy
• Successfully onboard new key accounts  together with Retail Managers and Associates,
• Driving and managing month-over-month sales growth of our current big retail venues and improving venue performance by measuring critical KPIs, strong analysis and frequent quality and satisfaction checks.
• Working with the partner to implement home-delivery strategies in line with the partner’s own strategy to help ensure the partner’s success.
• Leading meetings and negotiations with key retail partners regarding marketing co-operations, growing assortments and countrywide expansion
• Managing a small team of key account managers while working closely with other departments such as marketing, finance and integrations

Qualifications

• You have proven experience from previous account management, business development, sales or similar roles, ideally from retail or e-commerce.
• You are a self-starter, reliable team player with the ability to deliver results on-time and successfully manage multiple projects simultaneously.
• You can formulate yourself very well, both verbally as well as in written form. That holds for Hungarian and English. 
• You are structured, detailed, and have strong problem-solving skills.
• You have analytical experience or at least a passion for it
• You are proficient in Excel and making presentations
• You have a proactive mentality - an independent thinker who can work with limited guidance but can deliver a successful outcome.

Additional Information

What We Offer

• Independent work in a dynamic, international team 
• SZÉP-card
• Private health insurance 
• DoorDash Equity
• AYCM ca