GCR-Data COE-Advanced Analyst

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Role name and description

Advanced Analyst - Global Compliance and Reporting is an integrated suite of Tax and Accounting services that EY provides to our multinational clients. GCR offers the ease of managing compliance & regulatory filings by:

Taking care of the complexity of regulatory affairs across multiple jurisdictions
Centrally managing the global compliance and reporting activities
Controlling the cost of managing compliance across various countries

Each client is referred to as an engagement and the Engagement Management Services Team in EY is responsible for ensuring the delivery as per the service level agreements. Globally, tax and accounts preparation activities are conducted mostly in the local countries and hence requires a wide network of EY professionals to work together to deliver to the client expectations. A central team (GCR GCS) works with this global network of EY professionals to ensure client’s compliance and reporting obligations across the globe are met on time. The GCR GCS team project manages the engagement and together with the client facing teams in Americas, EMEIA and Asiapac forms the service management office for the client.

 

The opportunity

The job holder will work on a number of client accounts/ engagements, where they will be involved in delivering all service management aspects of a multi- national GCR engagement.

 

Your key responsibilities

• Engagement Management aspects:
• Handle a portfolio of GCR clients and a team of associates & advanced associates
• Act as the first point of escalation relating to quality and service delivery
• Work with Global Engagement Managers and Coordinators to ensure engagements are managed effectively and efficiently
• Understand client requirements and ensure engagement processes meet requirements
• Identify pain areas in the processes and create enablers to overcome process issues
• Apply project management concepts to manage engagement delivery
• Monitor and flag engagement and people issues to local and engagement leadership
• Identify service delivery and process gaps which can be fixed to improve service delivery
• Consult with offshore teams on best practices for engagement set up and management
• Responsible for the customer satisfaction scores of the portfolio

People aspects: 

• Act as the SPOC for the respective client facing teams
• Manage service delivery expectations for your engagement portfolio
• Develop engagement management knowledge of individuals working on your portfolio
• Conduct trainings on client and engagement management concepts to wider teams
• Network with off-shore teams to create and maintain good relationship
• Review engagement deliverables and coach staff members on best practices
• Identify training gaps for self and team and work with leadership to bridge gaps

Skills and attributes for success

 

We are looking for candidates with the following:

• 2 to 4 years of total work experience
• Understanding of backend financial processes of a company
• Bachelors or Master’s degree, preferably Commerce or Business management
• Experience in working in a multi-cultural and team environment 

 

You will need to:

• Have excellent interpersonal and communication skills - both written and oral
• Demonstrated team management and coaching capabilities
• Demonstrate strong organizational skills and structured thinking abilities
• Demonstrate strong analytical and project management skills
• Demonstrate an eye for detail
• Ability to work in ambiguous situations
• Be proficient in Word/PowerPoint/Excel - working knowledge of MS office

To qualify for the role, you must have

• 2 to 4 years of total work experience
• Bachelors or Master’s degree, preferably Commerce or Business management
• Proficient on MS Project/ Word/ Excel/ Power Point

Ideally, you’ll also have

• Experience in working in a multi-cultural and team environment 

 

What we look for 

• 2 to 4 years of total work experience
• Bachelors or Master’s degree, preferably Commerce or Business management
• Proficient on MS Project/ Word/ Excel/ Power Point

What w