Customer Service Support Specialist - TS/SCI with Polygraph

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret SCI + Polygraph

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

None

Job Family:

IT Infrastructure and Operations

Job Qualifications:

Skills:

Apple Devices, Software Deployments, Windows Active Directory Management

Certifications:

None

Experience:

3 + years of related experience

US Citizenship Required:

Yes

Job Description:

Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on a Customer Service Support Specialist joining our team.

WHAT YOU’LL NEED TO SUCCEED:

• Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
• Required Experience: 3+ years of related
• Required Skills & Experience:
• Demonstrated experience installing applications on Windows Servers and Desktops
• Demonstrated experience with maintenance of server environment coupled with video recording equipment
• Demonstrated experience with Windows Active Directory
• Demonstrated experience deploying software via SCCM or MECM
• Demonstrated experience with third party software maintenance products
• Demonstrated experience with third party software deployment products
• Demonstrated experience installing and maintaining Apple Devices
• Demonstrated experience with enterprise applications and networks
• Demonstrated experience with the systems and network accreditation process
• Demonstrated experience with Office products
• Demonstrated experience with server maintenance and ID generation
• Security Clearance Level: TS/SCI with Polygraph
• Desired Skills and Experience
• Demonstrated experience patching servers and desktops with latest Sponsor releases
• Demonstrated experience with Cisco Meraki
• Demonstrated experience with Apple Devices
• Demonstrated experience Apple TV connectivity to PC and Mac devices
• Demonstrated experience developing and managing a Microsoft Azure environment
• Demonstrated experience with desktop support for language learning software
• Location: Reston, VA - On Customer Site
• U.S. Citizenship Required

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

The likely salary range for this position is $95,200 - $128,800. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Onsite

Work Location:

USA VA Reston

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect t