Program Coordinator

The OSHA Education Center located in Manchester, NH invites applications for a Program Coordinator. Position will serve as the Office Manager, Customer Service Lead and Curriculum Operations Administrator for the OSHA Education Center, a satellite operation located 60 miles from its administrative support unit at the main campus of Keene State College. The position is a singular operational point for a program responsible for enrollment of over 3,000 students. Directly supports the OSHA Program Director. Supports OSHA instructors with logistics for private contract training around the United States, and public offerings at 16 locations throughout New England. This is a full time, year round benefitted position.

Duties/Responsibilities

Customer Service Lead (25%)

• Serve as first point of contact for the OSHA Training Institute Education Center (OTIEC) program. Provide customer service for student inquiry, enrollment, registration, billing, and communication, as well as act as primary point of contact for business clients, federal, state and local government offices, campus faculty, and business support units.

• Manage registrations and tuition payments at the Manchester, NH office which includes added procedures for collecting, banking and reporting daily receipts. Reconcile student records and contract clients records with registration system.

• Operational lead for data reporting to the OSHA Office of Training and Education (OTE) monthly and as audited while maintaining compliance with OTE/OSHA Operational Requirements. Prepare and provide monthly enrollment reports to federal OSHA following all program requirements and federal regulations outlined in our agreement with OSHA”s Office of Training and Education(OTE).

• Other duties as assigned.

Curriculum Operations Administrator (25%)

• Review, order, deliver curriculum materials for instructor for multiple modalities including in person as well as virtual instructor led classes while ensuring proper version control and following USNH printing policies/procedures

• Serve as the SME and Administrator of the Test Administration Policies and Programmatic directives and goals per Federal OSHA.

• Assist with scheduling courses - securing locations and instructors. Update and maintain registration pages internally and externally ie. Destiny One and the OSHA EXTRANET for public information.

• Prepare OSHA approved rosters and sign in sheets for each class as well as course section creation, student registration and billing, and enrollment management.

• Other duties as assigned.

Office Manager (20%)

• Position is responsible for ordering supplies for the Manchester Office as well as working with vendors on equipment and maintenance to ensure a safe, working and learning environment.

• Must operate efficiently within College guidelines and processes for registration (FERPA), billing, payroll, and purchasing, including annual vendor contracting, electronic request and management of purchase orders as well as processes and procedures established by the U.S. Department of Labor OSHA for record keeping and federal reporting.

• Facilitates and maintains documentation on all policy and processes as established by the University System of New Hampshire, given directives of a USNH audit of registration, purchasing practices and life safety codes.

• Prepare and execute Independent Contract Agreements (ICA's) for work done for OTIEC annually and as needed.

• Other duties as assigned.

Product Line Manager (20%)

Manage 30 OSHA numbered courses from implementation through analytics

• Schedule facilities and maintain facility use agreements

• Schedule instructors

• Manage compensation and create contracts for instructors - execute payments through Workday

• Maintain schedule on the website through WordPress platform

• Implement marketing levers to promote courses

• Analyze effectiveness of schedule and deploy changes as necessary

Credential Manager Construction (10%)

Manage credential programs for construction from implementation to analytics

• Includes Safety and Health Specialist for Construction and Certified Safety and Health Official for Construction

• Update curriculum as needed

• Implement marketing levers to promote credentials

• Review transcripts, approve final delivery of credentials and schedule award presentations

• Promote award presentations through social media

• Analyze credential KPI’s and deploy changes as necessary