FWS - Operational Technology Student Assistant

• Position Type: On Campus Student Employment (FWS)
• Hourly Wage: $15.00
• Average Hours per Week: 20 hours while classes are in session
• Department Schedule: Monday - Friday, 8AM - 5PM

ORGANIZATIONAL SUMMARY:

Located in the vibrant and diverse Tampa Bay region of Florida’s gulf coast, the University of South Florida (USF) is a Preeminent State Research University with campuses in Tampa, St. Petersburg and Sarasota-Manatee. Rated as one of the top places to live in the U.S., Tampa Bay offers a high quality of life, year-round sunshine, and easy access to top-rated entertainment. USF is one of the nation’s largest public universities, serving more than 50,000 students with an annual budget of $1.8 billon. Over the past five years, USF has been the fastest-rising university in the nation, public or private, on the U.S. News and World Report's list of best universities, which it ranks as the 44th best public university in America.

USF is proud to be an innovating partner within the Tampa Bay region, listed by Forbes as the top emerging tech city in the country. 

USF Information Technology (USF IT) provides technology services and support for the University of South Florida. The IT team, led by the Vice President and CIO, provides the following services: Administrative Services, Client Support, Communication Services, Teaching and Learning, Analytics and Reporting, Mobile and Web Services, Consulting Services, Cybersecurity Service and Research Technologies. For more information, please visit: USF Information Technology

ADDITIONAL INFO FOR APPLICANTS:

The selected candidate must have current work authorization in the United States. This position is not eligible for Visa Sponsorship.

 

 

DUTIES:

The Federal Work Study (FWS) Operational Technology Student Assistant supports departmental projects, research, events, and provides professional assistance to students, staff, and IT community members. Responsibilities include organizing tasks, managing the team's ticket queue, general administrative support, and using Microsoft Teams to improve efficiency. Additional duties may involve providing support to ID card services (inventory, testing, and fieldwork) as needed.

MINIMUM QUALIFICATIONS:

• Must be a current USF student with an FWS award
• Basic computer skills
• Ability to communicate clearly, follow instructions, and work independently or as part of a team
• Familiarity with Microsoft Office or similar software
• Ability to learn office systems

PREFERRED QUALIFICATIONS:

• Prior experience in customer service or office work
• Knowledge of data entry systems or specialized departmental tools
• Strong organizational and time-management skills

STANDARD LEARNING OBJECTIVES:

As a result of this position, students will be able to:

• Demonstrate basic employability skills such as timeliness to work, appropriate dress, interpersonal communication, and time management
• Receive and solicit feedback from the supervisor and effectively apply feedback on the job
• Assess the workplace and demonstrate how personal talents, skills, and knowledge fit into the employer’s goals, mission, and vision
• Demonstrate his or her professional brand (identity)
• Communicate transferable and functional skills to prospective employers

 

Working at USF

With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF‘s rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida’s best large employers, ranked No. 1 among the state’s 12 public universities. Our first-class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts.

About USF