Manager of Security - 2nd/ 3rd Shift

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Evening (United States of America)

Location

Ann & Robert H. Lurie Children's Hospital of Chicago

Job Description

Second Shift with Third Shift oversight: 3pm-11pm with the flexibility to cross into the night shift for coverage and visibility to those employees.

General Summary:

Oversees, coordinates, and directs service specific activities in the Security Services program and personnel by providing high quality, convenient, compassionate, personalized customer care, while maintaining a nurturing and protective environment.  Develops and implements programs in these specific areas that meet the needs of those that we are called to serve at Lurie Children’s. Promotes a leadership style and philosophy that models and promotes the vision of Lurie Children’s. Actively supports all departmental and hospital Quality Improvement and Customer Service goals by modeling appropriate behaviors and providing a work environment conducive to the goals. 

Leadership Accountabilities:

Clinical Quality Outcomes
•    Establishes and maintains high standards for quality of care, & patient safety.
•    Takes initiative to improve both processes and outcomes, incorporating best practices, and innovations in professional field.
•    Ensures compliance with Lurie Children’s policies and all accreditation & regulatory bodies and their standards.

Strategic Growth
•    Compellingly communicates to staff the critical role they play in achieving Lurie Children’s mission and strategic goals.
•    Facilitates organizational change initiatives; leads and supports staff in adapting to a rapidly changing health care environment.
•    Facilitates development and achievement of professional & personal goals for self and staff.
•    Effectively recruits, orients, develops & retains a talented and diverse workforce.

Brand Identity
•    Strengthens our brand as a top tier provider and employer by establishing and maintaining high standards for excellence. 
•    Models our values of service, innovation, and teamwork. Holds others accountable for living these values. 
•    Fulfills the Employee Promise by fostering a challenging & compassionate work environment, recognizing strong performance, and listening and acting on feedback

Customer Satisfaction
•    Consistently models our Service Principles in internal and external interactions and ensures that the Service Principles are fulfilled to by others.
•    Ensures employees receive information needed to perform jobs including feedback to enhance performance and customer satisfaction.
•    Proactively addresses performance issues when indicated and administers policies, decisions, & disciplinary actions with consistency.

Financial Performance
•    Aligns department goals and manages department resources and budgets to meet Lurie Children’s strategic objectives.
•    Helps others understand the drivers of financial success for department and Lurie Children’s.

Essential Job Functions:

•    Plans, directs, and coordinates security activities to safeguard patients, families, employees, guests, or others on Lurie property.

•    Assists in emergency management and contingency planning. Coordinates security operations or activities with public law enforcement, fire and other agencies. Responds to medical emergencies, bomb threats, fire alarms, or intrusion alarms, following emergency response procedures.

•    Collects, analyzes, evaluates and recommends action based on security data to determine security needs and/or risks, improves processes, and implements changes to achieve security program goals.  Actively participates in continuous quality improvement (Q.I.) activities.

•    Rounds and communicates with Security and Hospital Staff.  Interacts with all patients, visitors, medical staff and employees.  Cooperates with Security and Hospital Staff to affect positive outcomes across all shifts and hospital wide.

•    Holds all staff accountable to Security Department and Hospital Policies and Procedures.  Maintains regulatory requirements, including all state, federal and TJC regulations related to the department and, as appropriate, to the facility.