Auto Claims Call Center Senior Represent

Zurich is a leading multi-line insurer that serves its customers in global and local markets. Zurich’s customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations. 

Are you working in an Auto Service Center for a dealership, looking for a career away from long hours and required weekend schedules? We are seeking confident, outgoing, and self-motivated, Inbound Customer Service representatives with experience in the Automotive industry.  If you are passionate about customer service and want to help people, we want to talk to you.

 

Overview:

• Monitor business processes to identify opportunities for customer care´s improvements.
• Handle first and third-party claims taking responsibility to resolve all enquiries from both customer and external contacts to ensure delivery of a customer focused claims service.
• Recommend alternative sources/courses of action to ensure an efficient, day to day customer service is delivered.
• Receive, investigate, and respond to technical queries from customers and/or colleagues to ensure customers receive appropriate advice.

 

Key Responsibilities:

• Handle inbound and outbound customer calls professionally and efficiently.
• Provide accurate information about extended warranty services and coverage.
• Assist customers with low complexity claims processing and service contract inquiries.
• Resolve customer issues and complaints with a focus on first-call resolution.
• Maintain detailed and accurate records of customer interactions and transactions.
• Collaborate with team members and other departments to ensure seamless service delivery.
• Stay up-to-date with product knowledge and company policies.

Highlights: 

• 8-hour shift between the operating hours of 7:00 AM to 8:00 PM M-F (Central Standard Time) 
• You will be working remotely (100%) 
• Annual Merit Increase & Bonus Opportunity 
• Opportunity Potential for Overtime Pay 
• Amazing PTO 
• 401K Match 
• Career mobility 
• Medical, Vision & Dental 

 

Required:

• High School Diploma or Equivalent and 2 or more years of experience in the Customer Service area

         OR

• Zurich Certified Insurance Apprentice including an Associate Degree and No prior experience required in the Customer Service area

 

Preferred Qualifications:

• Experience in auto industry areas of service repair, auto technology, parts department is crucial for this role
• Proven experience in customer service, preferably in a call center environment
• Insurance industry knowledge
• Advanced Microsoft Office skills

 

At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please click here. Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply as they will be considered based on their experience, skills, and education. 

The compensation indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The proposed hourly rate range for this position is $18.17 - $24.00, with short-term incentive bonus eligibility set at 5%. 

As an insurance company, Zurich is subject to 18 U.S. Code § 1033. 
 

A future with Zurich. What can go right when you apply at Zurich?

 

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience.