Junior System Administrator

Overview

Junior System Administrator Suitland, MD

Active TS (SCI eligibility) clearance and eligibility to obtain a CI poly

6am-2pm Sunday-Thursday

 

At Bcore, our strength comes from how we deliver impact to the mission. Whether it’s architecting critical IT solutions, producing actionable intelligence, or developing cutting edge technology, we succeed because of the expertise, collaboration, and agility of our teams. Our Mission Services division combines enterprise IT, cloud solutions, DevSecOps, systems engineering, software development, and operational support. Bcore accelerates decisive advantage for warfighters and intelligence professionals by fusing human insight, rapid-fire engineering, precision-measured outcomes, and relentless grit into mission-ready solutions. 

 

Do you want to join a team that is building tailored technical solutions to modernize our government’s mission and our client’s business?  Do you have a desire to change how people work?  Are you interested in helping to protect our nation’s cyber interests? Join our growing team as a Junior System Administrator, supporting the NGA customer mission.

Responsibilities

What you get to do every day:

• Provide support for implementation, troubleshooting and maintenance of IT systems and management of system infrastructure and any processes related to these systems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide Tier 1, Tier 2 and Tier 3 problem identification, diagnosis and resolution
• Provide support for the escalation and communication of status to agency management and internal customers
• Provide installation of PC hardware, server hardware, and network connections
• Install/load operating system and application software using PowerShell, PDQ, or SCCM software deployment tools
• Isolate and resolve hardware/software/network issues involving the applications, the operating system, the hardware, the communications infrastructure, or any combination therefore
• Troubleshoot, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance
• Perform software installations and upgrades to Unix/Windows operating systems and layered software packages and maintains them in accordance with established policies, procedures, licensing, and service level agreements; evaluation and installation of software/hardware patches and resolution of software related problems associated with COTS/GOTS products
• Create and follow procedures to maintain and manage multiple linked databases including security, data safety and integrity, disaster recovery, and bulk data import/exports
• Conduct routine and emergency maintenance of assigned data center equipment
• Communicate/coordinate scheduled preventive maintenance windows with potentially impacted customers
• Collaborate and contribute to the development, administration, and testing of backup and recovery plans
• Ensure systems are secure to STIG guidelines and security patches by reviewing ACAS scans and working with ISSO's to mitigate findings
• Maintain operational, configuration, and other standard operating procedures (SOPs)
• Verify system availability with existing Enterprise tools
• Document and track all support work with ticketing management service: ServicePlus

Qualifications

Clearance Required: Active TS clearance (with SCI Eligibility) and eligibility to obtain CI Poly 

 

Certification Required: Security+ or DoD 8570 Level II equivalent within 90 days of hire

 

Education/Experience:

• Requires Bachelor's degree or equivalent experience in lieu of degree
• 3+ years of experience

Required Skills:

• Must have valid US passport
• Experience working with trouble ticket reporting and tracking systems such as ServicePlus
• Ability to respond to after hour calls "provide on-call support" based upon contract requirements
• Ability to travel 0-20% to local area sites as well as other locations with similar architecture/footprint
• Ability to complete shift work with schedule flexibility with prior notice to support a 24hour / 365day operations site
• Strong documentation skills, experience work with MS Office products especially Excel, Outlook, and Word
• Strong customer support skills providing support to end users
• Ability to prioritize and execute tasks in a high-pressure environment

 

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