In-Park Site Director, Universal Credit Card Program

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

Our Modern, Flexible Workplace:

 

We believe in a Modern, Flexible Workplace, and we are continuously exploring advancements in technology and office environments to make it easier to collaborate and connect with customers and coworkers.

It is anticipated that an incumbent in this role will work onsite 100% of the time and will have a dedicated workspace. Work location is subject to change based on business needs.

Summary of the Job:

 

The In-Park Site Director, Universal Credit Card Program will lead a team responsible for both the sales strategy and the day-to-day operational execution of the Universal credit card program. This role is a pivotal link between strategic leadership and in-park operational execution, ensuring alignment between sales goals and operational excellence. The ideal candidate will possess strong leadership and organizational skills, with a proven ability to manage cross-functional teams, implement sales strategies, and provide exceptional operational support.

About This Role:

 

Key Responsibilities:

Leadership & Team Management:

• Lead and mentor a diverse team of sales and operational professionals, ensuring alignment with strategic goals set by senior leadership within FNBO and Universal Parks.
• Serve as the primary point of contact between sales directors and operational staff, ensuring clear communication of objectives and feedback.
• Foster a culture of continuous improvement and high performance, ensuring the team delivers on both sales and operational targets.

Sales Strategy Execution:

• Work closely with the Sales Director to implement sales initiatives and strategies across all theme park locations.
• Track sales performance metrics and KPIs, identifying trends and areas for improvement.
• Oversee the daily execution of sales campaigns, ensuring that in-park marketing aligns with broader marketing initiatives.
• Collaborate with cross-functional teams (Marketing, Operations, Finance) to optimize sales efforts and ensure cohesive support.

Operational Oversight & Support:

• Manage day-to-day operational functions, ensuring smooth execution of in-park activities and efficient support for marketing, technology, and guest services.
• Coordinate with FNBO corporate teams and in-park teams to address operational escalations, including system outages and equipment needs, ensuring timely resolution of issues.
• Lead the implementation of safety measures and operational procedures across all park locations, including staffing, access, and safety protocols.

Training & Onboarding:

• Oversee the onboarding process for new hires, including comprehensive training programs that align with the sales and operational strategy.
• Ensure that new hires are equipped with the necessary tools, devices, and system access to perform their roles effectively.
• Provide ongoing feedback and support to team members to ensure continued growth and operational excellence.

Stakeholder Communication & Relationship Management:

• Serve as the primary liaison between the Sales Director, in-park teams, and Universal Parks partners including Partnerships, Merchandising and Food & Beverage teams ensuring clear communication of goals, results, and challenges.
• Build and maintain strong relationships with internal and external stakeholders, including C-suite executives at FNBO and Universal as well as vendor partners.
• Provide regular updates and insights to senior leadership on team performance, operational challenges, and market trends.

The Ideal Candidate for This Role:

 

Qualifications:

• Bachelor’s degree in Business, Operations, or a related field.
• 7+ years of experience in sales, operations, or a related field, with demonstrated leadership experience.  Direct experience working in a theme park or entertainment desired.
• Strong problem-solving and organizational skills, with the ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to collaborate across teams and departments.
• Willingness to travel (up to 30%) to park locations as needed.
• Role is based in Orlando, Florida, 100% onsite presence required.

Compensation:

 

Compensation range (base pay): $108,552.00-$184,539.00

Final compensation offer to candidate may vary from pos