VP of Customer Success

Role: VP of Customer Success

Location: US (remote)

At Edge, we’re on a mission to eliminate geographic borders as barriers to full-time employment and fair wages. We’re creating a global HR platform ecosystem that seamlessly connects exceptional talent worldwide with North American businesses that need to fill positions. By making hiring globally easier than hiring locally, we provide businesses access to a broader talent pool and accelerate their hiring process. Spread across four continents, we’re a global team disrupting the norms of how people can work together.

ROLE:

Edge is looking for a VP of Customer Success to join their growing organization. This role will report directly to the Chief Delivery Officer and will lead a high-achieving customer success team, collaborate closely with the sales department, and cultivate invaluable relationships with customers.

Craft and Execute a Holistic Customer Success Playbook: Design and deploy customer success playbooks and engagement models to implement prescriptive best practices and drive thought leadership with metrics to track and measure customer success effectiveness and health metrics

Collaborative Sales Engagement: Work in synergy with the sales team to effectively cross-sell and upsell our innovative products and services to our existing customer base.

Strategic Customer Relationships: Establish and nurture trusted advisor relationships with key customer stakeholders and executive sponsors, deeply understanding their business strategies and expectations.

Product Influence and Innovation: Utilize customer feedback to ideate new features, products, or services, collaborating with our product and engineering teams to shape the product roadmap.

Performance Metrics and Insights: Develop and monitor key performance indicators (KPIs) to comprehensively gauge the customer journey and health, leveraging these insights to drive continuous improvement.

IDEAL CANDIDATE PROFILE:

• 8+ years of experience, with 2+ years of senior leadership
• A highly motivated individual, flexibility toward change, and creative "can do" approach
• Successful growth track track in a high velocity B2B SaaS motion
• Experience in a $10M-75M growth organization
• Have scaled a customer-facing team to 10+ people
• Metrics oriented with strong business acumen associated to the customer journey
• Comfortable with Salesforce and ChurnZero technologies
• Track record of inspiring and building great teams
• Ability to embrace a start-up culture that requires everyone to stretch up and lean down at any given moment, to try new things, and to constantly experiment
• Comfortable with being uncomfortable
• Bachelor’s or equivalent degree
• Mission oriented with desire to increase social impact

Why Join Edge?

Edge is at a pivotal growth point, and this role offers the rare opportunity to shape the future of global employment. Here, your work directly impacts our growth trajectory, empowers businesses, and creates global employment opportunities. We’re not just offering a job; we’re inviting you to be part of a revolution. Ready to leave a global footprint and change lives? Edge is where your vision can become our reality.

Edge is proud to be an equal-opportunity employer. We are committed to fostering a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, veteran status, or any other legally protected basis.

https://onedge.co/aboutus