Center Manager-1045

Summary/Objective:

The Center Manager is responsible for overseeing a FullSpeed Automotive facility to ensure it delivers the highest operational standards and excellent customer experiences.

The Center Manager creates an environment ensuring customer service expectations are met, drives accountability, sales goals, controlling costs, and managing profitability.  They also ensure that the Center team members are trained and technically proficient, while maintaining workplace safety, maintenance standards and assistance in building a culture of teamwork and customer service.

Duties and Responsibilities

• Preferably 1-2 years in Automotive Retail Management and 2-3 years managing people.
• Engage customers by building relationships that make them feel like guests in our location.
• Attract and manage local fleet businesses, while taking care of our local customers.
• Meet or exceed sales goals daily by completing accurate vehicle health checks and using FSA tool systems provided for every customer.
• Ability to complete computerized work schedules, performance plans, opening and closing procedures with ease.
• Control shop costs including parts/equipment, operational expenses, and labor.
• Build and lead a team of engaged, service-oriented techs and mechanics, including hiring the right people and fostering a service-driven environment.
• Oversee daily operations, service bay organization, store readiness and inventory management.
• Acts a go getter- deliver results but always wanting to do more for the customer and your team.
• Proficient in technology and capable of using our computer systems. 

• Pit Crew Certified (internal candidates)
• Results-driven using strong business acumen skills and understanding of the basics of P&L management. Strong logical and business acumen skill set and mathematical common sense.
• Ability to deliver exceptional customer experience with honesty, humility and integrity.
• Having an Owner Mentality while running your store and caring for your teammates and guests you focus on the overall outcome with understanding that this is a hands-on job.

• Ability to adapt to the constantly changing demands of the automotive service industry, flexibility to meet the customers’ needs.
• Maintains a continuous strong store presence, including weekends, non-traditional workday hours. This requires a lot of time on your feet, with bending or leaning over in many angles several times a day.
• Implement and maintain safety protocols to ensure a secure and hazard-free workplace, including compliance with OSHA standards and conducting regular safety training and inspections. Safety is not just a priority; it is a part of our foundational success.

• Monitor and enforce security measures to protect company assets, customer vehicles, and the overall facility.
• Ensure company safety, environmental, and employment standards in accordance with local and national governance.

Why join us?

• Medical, Dental and Vision Insurance
• Short-Term Disability
• Long-Term Disability
• Employer Paid Life Insurance
• Paid time off
• 401(k) (with emp