Customer Fleet Support Professional

The Larson Group Peterbilt is looking for an experienced Customer Fleet Support Professional to join our dynamic team. The GURU Customer Fleet Support Professional provides remote assistance to TLG customers in managing the equipment they have purchased from TLG. This position answers questions about recent purchases, assists in finding needed repair services, and updates customers on the status of their equipment. This position takes place in the TLG Call Center.

 

What We Offer:

• Paid Time Off
• Paid Holidays
• Medical, Dental and Basic Life
• 401K with employer contribution
• Bi-weekly Pay Schedule
• Opportunity for advancement and Career Development

Responsibilities:

• Responsible for locating service providers truck repairs such as; Towing, Road Side Assistance, or local shops and dealers.
• Accurately documents cases in Decisiv and reports on repair progress in a timely manner
• Advocates for the customer to get equipment into and out of the shop and back into service. Primary focus is to reduce downtime and provide superior customer service
• Works on the customer’s behalf to ensure that the service provider is providing warranty or policy consideration.
• Provides estimates, documents, and warranty information to the customer and/or the service providers as needed.
• Research and answer questions concerning the customer’s equipment
• Conduct monthly customer meetings, virtual or in person
• Engages in and stays current in online product and repair procedure training
• Follows additional direction given by immediate supervisor and adheres to TLG established policies.

Qualifications:

• Previous experience in heavy duty truck maintenance is preferred.
• Basic knowledge of a tractor and diesel engine.
• Demonstrates basic computer competency: Typing, E-mail and Microsoft Office applications.
• Must be an effective communicator who exercises proper phone etiquette.
• Takes direction and completes tasks with minimal supervision.

*Please note this is a safety-sensitive position

 

The Larson Group Peterbilt is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. We encourage individuals from all backgrounds to apply for our open positions, as we believe that a diverse workforce enhances our ability to serve our customers and community. Applicants who require an accommodation to participate in the job application or hiring process should contact Recruiting@tlgtrucks.com.