About the Team

At DoorDash, our customers are at the center of our product strategy and we believe that an amazing customer experience is the key to our success. The Consumer team designs the mobile apps and website that millions of customers use every day to order meals and more from their favorite local merchants.

The New User Experience team at DoorDash focuses on sustainable, customer-first strategies to drive acquisition, onboarding, and retention – measuring success by growing our monthly active customers. If you’re excited about solving high-impact problems that shape the way millions of people experience DoorDash, this is the team for you.

About the Role

As a Senior Product Designer on the New User Experience team, you will own strategy and execution for crafting a seamless and engaging journey for users from the moment they sign up through their first few orders. You’ll get to work on problems like onboarding, creating a frictionless first order experience, and kicking off milestone campaigns among other exciting bets. You will work closely with partners across Product, Data, and User Research to understand the customer's problems and define a high crafted, customer-first solution. This role requires you to bring your problem solving skills to the front, leading with a hypothesis, and getting to the lowest level of detail to find the right solution. 

You will report to the Head of Consumer Product Design in our Product Design organization. This role is a hybrid role with some time in-office and some time remote. We are looking for someone located near one of our tech hubs (SF Bay Area, Seattle, or New York).

You’re excited about this opportunity because you will…

• Contribute directly to DoorDash's consumer product strategy and define the future of our service. 
• Explore complex, ambiguous problem spaces, working with your team to understand the opportunity, and then chart a path forward.
• Explore and refine your design solutions through wireframes, prototypes, and high-fidelity visual design. 
• Influence your team's approach to product development, shaping the team's culture, processes, and practices. 
• Improve the lives of millions of DoorDash customers every day.

We’re excited about you because…

• You have 5+ years of work experience and a strong portfolio showcasing your ability to maintain a high bar for craft at scale and track record of leading new initiatives and achieving success in a team environment.
• You think of yourself as a craftsperson pushing the envelope on quality, usually find yourself sweating over the lowest level of details and deeply care about elevating the overall experience.
• You excel at storytelling and convey complex topics clearly and thoroughly to stakeholders at all levels of the organization.
• You’re a problem solver, use a first principles approach and aren’t afraid to try new things to create the future.

 

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Compensation

The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions.  Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees that includes a 401(k) plan with an employer match, paid time off, paid parental leave, wellness benefits, and several paid holidays. Paid sick leave in compliance with applicable laws (i.e. Colorado Healthy Families and Workplaces Act).

Additionally, for full-time employees, DoorDash offers medical, dental, and visio