Customer Account Analyst I

WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY:

• Shift: 8am-5pm, non-negotiable
• Work From Home (WFH): This position offers you the opportunity to work from home (WFH). Additional details regarding work from home are to be discussed during the interview. Must live in the state of Texas.

Are you passionate about providing exceptional patient service while growing in a supportive and collaborative environment? UT Southwestern Medical Center is looking for a Customer Account Analyst I to join our Revenue Cycle Department.

This role is perfect for individuals who thrive in a fast-paced call center, enjoy problem-solving, and are committed to enhancing the patient financial experience. You'll work alongside a dedicated team within a culture that values teamwork, innovation, and service excellence.

What you'll do: 

• Participate in a comprehensive 12-week training program designed to set you up for success.
• Utilize our cutting-edge knowledge-based software to quickly access documents and adapt to training in real time.
• Deliver a world-class patient experience by handling billing inquiries with professionalism and care.
• Update patient demographics accurately and efficiently.
• Resolve billing concerns and provide clear, empathetic support to patients.
• Navigate challenging conversations with patience and professionalism.
• Collaborate with a team of Customer Account Analysts, Team Leads, and Supervisors to improve processes and enhance patient satisfaction.

What We’re Looking For:

✔ Call center experience (medical billing preferred).
✔ Strong attention to detail and ability to multitask.
✔ A team player with a positive attitude and willingness to learn.
✔ Passion for problem-solving and service excellence.

 Why Join Us?

• Work in a compassionate and employee-focused culture where your voice matters.
• Be part of a supportive and growing team.
• Remote opportunity – Must reside in Texas.
• Access to an incredible knowledge-based system that allows you to pull up key resources at a moment’s notice.

If you're ready to make an impact and grow in a mission-driven environment, we’d love to hear from you! Apply today and take the next step in your career.

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time