Sr. Event Operations Manager

Overview

Kick off your exciting career in Event Security with Allied Universal® Event Services, the go-to leader in crowd management and event staffing. Dive into the action at sports stadiums, concerts, festivals, and convention centers, and thrive on the energy of being where it all happens. Join a lively team that services thousands of venues each year, ensuring safety and fun for everyone. For hourly roles, enjoy the perks of flexible part-time work that fits your lifestyle—ideal for students, retirees, or anyone seeking a dynamic job. We offer job opportunities in event staff, security, operations, and administrative roles. Join our diverse, inclusive, and innovative team, and benefit from a range of perks depending on your role and hours. At Allied Universal®, every day brings a new adventure.  Apply today to be part of the excitement!

Job Description

Allied Universal® is hiring a Sr. Event Operations Manager. In partnership with Branch and functional leadership, the Event Operations Manager is responsible for the day-to-day operations of administrative functions at a such as invoicing, scheduling, client relations, event management, compliance, and interviewing/selection for a dedicated client(s) for which the Event Operations Manager is responsible.

 

4- 5 minimum years of experience working in the event security industry in a management capacity ideally working in a convention center setting or at large sporting venues. 

 

 

RESPONSIBILITIES:

• Maintain future work schedules by only assigning appropriately trained personnel; implement and improve detailed tracking staff and their completed training and certifications; develop and implement staffing plans to ensure physical security workforce is prepared for emergency operations as well as long-term growth of the workforce
• Act in an Event Management oversight capacity to ensure effectiveness of event staff to ensure they are meeting vendor and client expectations; develop and implement quality assurance programs; provide expert advice regarding resolution of any shortcomings
• In partnership with Hiring Specialist and Recruiting team, maintain active involvement in the recruitment, interviewing, selecting, and training of new employees; participate in the completion of performance appraisals, handling employee grievances or complaints and disciplining employees after consultation with the Branch Manager/General Manager
• Establish and maintain an onsite inventory of critical supplies in collaboration with the site team to include but not limited to emergency medical provisions, emergency rations, flashlights, batteries, inclement weather clothing, etc.
• Make independent decisions when assigning personnel to work schedules to match competencies to the specific post while balancing officer utilization to reduce non-billable overtime to meet specified business goals
• Selection and placement of direct reports, delegate/direct work assignments and priorities, implement performance improvement and career development plans
• Allotment of open work shifts to maximize event staff utilization and reduce non-billable expenses
• Submission of procurement orders
• Make productivity and cost reduction recommendations to management
• Act as back up for Scheduling by creating, modifying, and managing, event schedules in ABI to ensure adequate coverage at all times.
• Follow all company policies regarding timekeeping procedures, meal, and rest period breaks (where applicable), ensuring signatures and acknowledgements are properly documented (where applicable), and conducting weekly audits of timekeeping records to ensure accuracy
• Conduct disciplinary and counseling sessions with staff as needed in a proactive and professional manner in partnership with Human Resources as needed; ensure all such issues are documented according to company standards, and that all issues receive proper follow up for resolution
• Initiate termination procedures as needed for voluntary and involuntary separations; execute termination meetings as necessary and complete all follow up documentation according to company standards
• Maintain high employee morale and low employee turnover through effective and proactive communications and timely problem resolution; ensure all hiring, counseling, disciplinary, and termination procedures are executed in a consistent manner
• Ensure a smooth-running operation by enforcing event specific policies and procedures through proper communication and training; may utilize field training staff to assist in executing event/site training

QUALIFICATIONS:

 

• 4 -5 years minimum of experience working in the event security industry in a management capacity ideally working in a convention center setting or