Senior Client Advisor, SoHo

THE FASHION INDUSTRY’S FASHION BRAND

Since 1994, Marni has been recognized as the most artistic, color-savvy, life embracing, off-beat brand in the luxury segment

A constant aspiration to surprise and delight and to exceed expectations, with one foot in the past, one foot in the future.

Marni has consistently challenged the traditional codes of fashion, the seriousness of dressing up, and the boring "sameness" that exists in the world.

 

Embrace life.

Embrace art.

Embrace colour.

Embrace each other.

 

We are looking for who is ready to make a difference, into  an intercultural environment made of  love and passion, talents and out of the box thinkers.

 

Overview:

The Senior Client Advisor will embody the essence of luxury, craftsmanship, and client-centric excellence. The Senior Client Advisor will play a pivotal role in delivering an exceptional client experience, nurturing long-term relationships with high-net-worth individuals, and driving commercial performance through deep product knowledge and personalized service. This role is ideal for a seasoned luxury professional who excels in a fast-paced, client-first environment and leads by example.

 

Key Responsibilities:

Client Experience & Relationship Management

• Deliver a best-in-class, personalized experience to each client, anticipating needs and exceeding expectations.

• Build and maintain enduring relationships with top-tier clients, leveraging CRM tools to drive client loyalty and retention.

• Act as a trusted advisor, offering styling, gifting, and product knowledge consultations tailored to the client’s lifestyle and preferences.

• Host and support in-store and off-site clienteling events and private appointments.

Sales & Performance

• Consistently meet or exceed individual and store sales targets.

• Proactively drive client acquisition and development strategies, including outreach and follow-up.

• Support and contribute to store KPIs including UPT, ATV, conversion, and repeat client rate.

• Collaborate with the team to elevate the overall store performance while maintaining a strong individual presence.

Leadership & Mentorship

• Serve as a role model in demonstrating luxury behavior, exceptional grooming, and brand standards.

• Mentor and guide junior team members, offering support and sharing best practices to elevate team performance.

• Support store leadership in training initiatives and occasionally assist with onboarding of new talent.

Product & Brand Knowledge

• Maintain deep knowledge of the full product assortment, including craftsmanship, heritage, and seasonal collections.

• Stay informed on market trends, competitor activity, and luxury industry innovations.

• Act as a brand ambassador both in-store and in external interactions.

Operations & Visual Standards

• Ensure compliance with all operational procedures including inventory, point-of-sale, and security.

• Maintain impeccable store presentation, collaborating with Visual Merchandising teams to uphold brand standards.

Qualifications:

• Minimum 5 years of experience in luxury retail, with a proven track record in client development and high-value sales.

• Deep understanding of luxury service standards and the ability to deliver them consistently.

• Excellent communication, interpersonal, and problem-solving skills.