Job Description Summary

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Job Description - Field Service Engineer in Greater Boston, MA

The Field Service Engineer is responsible for providing on-site support to BD customers that includes, but is not limited to: installation and service of diagnostic instrumentation, after-hours phone support, holiday and weekend on-site support, marketing, exhibitions, and clinical trials support. 

Overall responsibilities:

• Install, repair, maintain, and service instrumentation with minimum direct supervision in accordance with all current documented service procedures, as well as ISO (International Organization for Standardization) and GMP (Good Manufacturing Practices) standards.

• Provide timely service for customers by communicating estimated arrival times, duration onsite, contact information, and responding to any customer questions or concerns before start of work onsite

• Accountable for providing support for customers to meet BD standards of outstanding quality service every time

• Ensure all service was completed satisfactorily for customer. Communicate summary of all work done onsite including issues found, cause, solutions, and qualification testing done to resolve. Respond to all customer questions or concerns. Obtain customer signoff of all work done before departing job site.  

• Timely escalate all customer and/or instrument related issues to District Technical Specialist and Service Manager for additional support.

• Promote and maintain good customer relations through high standards of personal appearance, ethical behavior, and consummate professionalism. Display professionalism and good judgment in all interactions

• Accurately maintain car stock inventory, test equipment, tools, service procedures, and technical data.

• Maintain expense levels within established guidelines for field service travel and living expenses including but not limited to airfare, lodging, and meals

• Safety operate, maintain, and utilize company vehicle as outlined in current Corporate fleet policy.

• Accountable for Company issued credit cards, travel advances, company vehicle, spare parts trunk stock, test equipment, laptop, mobile devices, storage media, and all company property

• Perform other duties as assigned.

This position is located in: Greater Boston

Qualifications and Physical Requirements:

• High School diploma

• A minimum of 3 years’ experience troubleshooting systems, instruments, or components

• A valid Driver's License

• Must be able to travel a minimum of 50%

• Lifting requirements - Ability to safely lift up to 50 lb. objects weighing up to 50 lbs. from floor to chest level.

• Hand Powered Tools - Ability to safely operate powered drills, powered screw drivers, and related hand tools.

• Ability to safely work on and/or around lasers, optics, fluidics, electronics, high voltage, mechanical handlers, pinch points, sharp edges, and biohazards

• Ability to safely use and operate various test equipment including DVMs, power meters, oscilloscopes, microscopes, pressure gauges, vacuum gauges, and related test equipment

• Manual Tool Use and Manipulation - Ability to safely use and turn manual sockets, crescent wrenches, screw drivers, Allen wrenches, ratchets, and related hand tools repeatedly over the course of an 8-to-10-hour day.

• Ability to safely sit, kneel, squat, bend, and stand repeatedly for up to 8–10-hour durations while servicing, repairing, installing, upgrading, and/or maintaining instrumentation and equipment.

• Ability to safely push and pull objects weighing up to 50 lbs.

• Ability to safely perform fine motor tasks during course of an 8–10-hour day.

• Ability to safely drive distances of up to 8+ hours within a given day including adverse weather conditions.

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