Branch Manager

BRANCH MANAGER    Do you have a passion for leading others?    Can you multi-task multiple jobs in different departments?    Can you coordinate the activities of both you and others?    The Branch Manager is responsible for managing a team (can be within the areas of sales, customer service, order desk, counter, warehouse) who are able to meet and exceed revenue targets while promptly and professionally addressing the needs of customers within their branch location.    The Branch Manager is also required to generate and deliver sales and marketing initiatives, revenue growth and client retention. The Branch Manager is further required to coach and mentor the branch team through motivation, leadership and encouragement while striving for exceptional customer service standards and accountability. Other duties will be assigned as necessary.    WHY WORK FOR US   

• Medical, Dental, and Vision insurance after 30 days
• 401K match after one year of service
• Paid time off
• Career growth
• Paid Holidays
• Company paid life policy
• We work Monday – Friday, no weekends (except voluntary projects), no Holidays.
• All full-time employees receive an employee discount at just 5% over Eckart’s cost.  
• Good group of people, low stress environment, family-oriented philosophy.

OUR MISSION

“Stock It, Know It, and Stand By It,”

OUR VISION

Eckart LLC strives to provide the finest quality products to contractors, facility maintenance departments, and homeowners. Our employees are highly trained and motivated to serve our customers.

 

DUTIES AND RESPONSIBILITIES
 

• Plan, direct and evaluate the operations of the branch team
• Develop, implement and monitor detailed operations strategies and objectives
• Monitor and manage inventory control
• Ensure the provision of excellent customer service
• Maintain high levels of customer satisfaction and client retention levels
• Implement and execute the Company’s marketing strategy as supported through head office marketing department
• Build and retain an effective team
• Lead, coach and motivate the team to achieve goals
• Model and champion Eckart LLC values and mission
• Attain budgeted revenue expectations
• Set expectations for each of Eckart LLC staff including customer expectations and quota achievement
• Measure the activities of staff
• Resolve customer concerns and complaints in a courteous, professional manner.
• Determine staffing requirements and oversee the hiring of staff with support of the HR department
• Maintain current general knowledge of Employee Benefits
• Create a safe environment for the discussion and resolution of issues and concerns
• Work in concert with other branches to assure congruence with Company operations.
• Complete various sales and operations reports
• Conduct regular branch team performance evaluations
• Ensure that all personnel comply with Company policies, procedures and ethical standards
• Ensure compliance with Eckart LLC standards for cost control, waste reduction, quality, safety, and on-time delivery
• Provide leadership for employee relations through effective communications, coaching, training, and development

SKILLS AND COMPETENCIES
 

• Service Orientation
• Quality Orientation          
• Time Management
• Creative and Innovative Thinking
• Development and Continuous Learning
• Problem Solving
• Accountability and Dependability
• Research and Analysis
• Decision Making and Judgement
• Operating Equipment
• Providing Consultation
• Ethics and Integrity
• Planning and Organizing
• Mathematical Reasoning
• Enforcing Laws, Rules and Regulations
• Mediating and Negotiating
• Coaching and Mentoring
• Communication
• Energy and Stress
• Teamwork

EXPERIENCE AND EDUCATION
 

• Minimum a high school diploma or equivalent
• Post Secondary education in Business, Marketing, or related field
• Minimum 2 years of management experience. Experience leading a small team (2 to 3 individuals) required
• Demonstrated ability to provide superior customer service
• Ability to lead and effectively supervise professional and non-professional staff
• Proficient with Microsoft Office (Outlook, Word, Excel)
• Ability to effectively communicate, both verbally and written
• Industry experience will be considered an asset

 
Final