Customer Training Specialist

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare’s hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere—we strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture—our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real-world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential. 

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let’s advance the world of minimally invasive care.

Job Description

Primary Function of Position:

This training professional will deliver da Vinci® and Ion technology training. As well as facilitate surgeon and physician-led training for surgeons, physicians, first assistants, and OR staff from various surgical specialties, including urology, gynecology, general, thoracic and trans-oral surgery, and cardiothoracic surgery. In addition, the Customer Trainer Specialist will be actively involved in the continuous improvement of training programs and provide support for customer training, engineering and training research initiatives. The Customer Trainer will report directly to the Training Manager

Roles and Responsibilities:

• Conduct da Vinci® and Ion training programs for surgeons, physicians, and their care teams at designated training centers and remote centers
• Lead and support Specialized training programs and Society events. This includes supporting the needs of the surgeon educators and course participants
• Conduct surveys to gather data and measure program effectiveness
• Act as subject matter expert for internal projects, as needed- New product development
• Training material/ protocol development
• Training research initiatives
• Work with the Training team in a creative, dependable, and flexible manner to improve existing training programs
• Occasional support of the da Vinci® System in a hospital operating room
• Support da Vinci® troubleshooting and maintenance at the training center
• Manage training center logistics, inventory, training calendars, and maintain accurate training records for course participants.
• Maintain all capital equipment, including but not limited to the cleaning and sterilization of instruments and accessories
• Support positive relationships between external training center personnel and ISI management
• Contribute to the organization’s quarterly goal achievements
• Develop competency in the following:
  • da Vinci technology
  • da Vinci applications and advanced technology
  • Ion technology
  • OR Efficiency
  • Training Pathway process
  • Training/coaching techniques/methodologies
• Act as a Medical Device Consultant (Medizinprodukteberater) in Austria and Germany, after appropriate training, as per legal requirement and provide guidance, insight, and support in the proper handling of Intuitive medical devices
• Maintaining competency and currency on technology training protocol following the onboarding program guidelines, and annual competency
• Ability to work in a team environment
• Travel required (25%)

Qualifications

Required Knowledge, Skills, and Experience:

• Minimum 3-5 yrs. Professional Training experience
• Proven experience training on complex topics and/or technology
• Clinical and/or operating room experience preferred
• High capacity and excellent problem-solving skills
• Proven organizational skills and ability to successfully operate independently
• Professional work ethic
• Comfort presenting in front of groups consisting of 10 or more people.
• Solution-oriented
• Excellent oral and written communication skills
• Strong interpersonal skills
• Knowledge of adult learning principles preferred