Registered Nurse (Experienced RN) - Hybrid - Telehealth Support - Day Shift

Duke Nursing Highlights:

 

• Duke University Health System is designated as a Magnet organization
• Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System has 6000 + registered nurses
• Quality of Life: Living in the Triangle!
• Relocation Assistance (based on eligibility)

 

Duke Virtual Care Center-Virtual Clinic is seeking experienced Registered Nurses who will embrace our mission of Advancing Health Together.

Job Summary:
The Virtual Care Center (VCC) Virtual Clinic Clinical Nurse II will actively deliver exemplary care in order to ensure patients receive the right care, at the right time, in the right place. We are seeking a full time Registered Nurse to join the Virtual Care Center Virtual Clinic Team.  This position will plan and provide professional nursing care for patients in a virtual clinic setting in accordance with the medical and nursing plans of care and established policies and procedures. Provide nursing services virtually and technical support between patients, families, and clinicians in accordance with the scope of the RN as defined by the North Carolina Board of Nursing.
The VCC Virtual Clinic Clinical Nurse II will provide nursing tasks, education, and technical support for the patient and providers using the various telehealth platforms, including but not limited to video visits and remote patient monitoring devices.  
This position is a hybrid position with the office located at the Duke Health Virtual Care Center, 14 Moore Drive, Durham, NC.  
May be required to work in regular clinic if indicated.

 

Job Duties & Responsibilities:
•    Provide nursing triage, assessment and education to patients via virtual interactions with various telehealth platforms.  
•    Plan, provide, and document evidence based professional nursing care in virtual settings using various telehealth platforms, while utilizing the nursing process, in accordance with relevant policies and procedures, under the supervision of the telehealth nursing management and director. 
•    Triage and assess clinical conditions that require in person visit vs virtual visit. 
•    Responsible for oversight of virtual patient follow-up needs.  Including but not limited to orders as labs/imaging, appointments, plans of care.
•    Remotely monitor, collect and analyze patient data, make recommendations for nursing care plans, evaluate nursing care provided, document and communicate appropriately nursing actions taken and patient responses.
•    Provide technical assistance when needed and identify issues that require escalation. 
•    Delegate tasks and supervise the activities of unlicensed care providers (schedulers, Medical Assistants, Staff Assistants) 
•    Participate in entity level performance improvement activities, work culture events, continuing education and meetings.
•    Participate in own professional development by maintaining required competencies, identifying learning needs and seeking appropriate assistance or educational offerings.  This will include telehealth professional development.  

 

Knowledge, Skills, and Abilities:
•    Assessment of the patient using virtual technology
•    Ability to teach patients and families in accordance with nursing plan of care using virtual technology 
•    Technology skills, including teaching the patient telehealth technology virtually
•    Ability to learn new telehealth platforms/programs and teach/troubleshoot with patients/families.
•    Ability to collaborate with providers, clinic staff, patients, families in a virtual environment to develop and optimize patient’s virtual plans of care and outcomes. 
•    Excellent listening skills
•    Flexibility/Adaptability to multiple changing priorities in a fast paced environment
•    Ability to provide innovative ideas and solutions for the telehealth virtual clinic programs
•    Well-developed critical thinking, leadership, mentoring, coaching, and clinical judgement skills acquired over 3-5 years of clinical experience in acute or ambulatory care 
•    Excellent written, verbal, video, telephone, and interpersonal communication skills
•    Excellent organizational and motivational skills
•    Diverse knowledge base
•    Able to collaborate and be flexible
•    Familiarity /Experience with client interaction on the telephone and video platforms
•    Electronic Health Record experience (EPIC experience preferred)
•    Typing proficiency of 30-50 words per m