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Head of Customer Acquisition (m/w/d), German speaking
iwocaFrankfurt am Main, Germanyfull_timeVerifiedPosted 6 Mar 2024
About the role
<p>Fast, flexible finance empowers small businesses to manage their cash flow better and seize opportunities - making their business and the economy stronger as a whole. At iwoca, we do just that. We help businesses get the funds they need, when they need it, often within minutes. </p><p>We’ve already made several billion in funding available to over 100,000 businesses since we launched in 2012, and positioned ourselves as a leading Fintech in Europe. Our mission is to finance one million businesses. We’ll get there by continuing to make our finance ever more relevant and accessible to more businesses by combining cutting-edge technology, data science and a 5-star customer service.</p><p></p><p><strong>We’re looking for a Head of Customer Acquisition - German speaking </strong></p><p>This is one of the most central and important positions and part of the senior leadership team within iwoca Deutschland, as you’ll be holistically responsible for the acquisition of new business partners, like banks, online-platforms and brokers, and the key market stakeholder for our product-market fit.</p><p>You will also be responsible for our indirect distribution channels such as our high-profile strategic partnerships including large E-Commerce platforms, and our network of more than 1000 independent brokers. Each of these channels has a capable and motivated team in place to pursue opportunities and optimize existing efforts without the need for micromanagement - you are the coach, coordinator, and mentor for them, and the central stakeholder for go-to-market topics within iwoca Germany.</p><p>You need to bring hard skills, experience, resilience and a passion for collaboration and leadership. Beyond that, we’ll of course equip you with everything you need to be effective in your role - a deep understanding of iwoca, our products, processes, business model and unit economics, as well as the knowledge and structures we’ve already built in our success path so far.</p><p>You’ll be an important member of iwoca’s international leadership team which has around 20 iwocans from all areas of the company. You’ll be reporting directly into our Germany GM.</p><p>In brief - you have at least 7-10 years work experience in a commercial leadership role (Sales, Partnership Management, Key Account Management) in the FinTech Industry, Financial Services or Business Services. You will thrive on the challenge of unlocking the potential of finance for small and medium businesses. You’re passionate about delivering real results; you’re able to quickly cut through noise, identify solutions and key priorities and take pride in guiding a high-performing team in our mission to 10x our customer base in the coming years.</p><p></p><p><strong>Our culture </strong></p><p>We’re expanding fast across our offices in London, Leeds and Frankfurt. With all this growth, we’re looking for people who want to learn on the job and lead projects, knowing that your ideas will impact thousands of small businesses. </p><p></p><p><strong>Your mission</strong></p><p>Once you’ve found your bearings, here are some of the things you’ll do:</p><ul><li><p>You’ll be owning the overarching go-to-market strategy for our product suite in Germany and priorities on specific partner segments or customer channels. You’ll be instrumental in helping us find opportunities that enable us to scale.</p></li><li><p>Together with your Business Development team you will be responsible for winning new partners, brokers and introducers. You will be positioning iwoca as the most relevant provider of digital loans for SMEs in the German market.</p></li><li><p>Among our large network of strategic partners and brokers, you’ll build trusted relationships with their C-level stakeholders to gain a deep market understanding, create mutual focus on the success of these partnerships, and be ready to jump in as an escalation point when roadblocks appear along the way</p></li><li><p>You’ll take on the key and most complex projects and lead RfP with processes for game-changing partnerships</p></li><li><p>You’ll develop robust and well-thought-through implementation proposals, translating strategies into considered, fact-based and impactful plans</p></li><li><p>Together with your peers you’ll calibrate our product/market fit and set the direction for new product or feature developments</p></li><li><p>You’ll define ambitious goals for the channel owners and equip them with what they need to achieve them - budget, team capacity, guidance</p></li><li><p>You’ll be an enabler to your team, giving each of them guidance and the support they require and acting both as a sounding board and a quality backstop for their work</p></li><li><p>You’ll deploy your strong analytical skills and solve complex problems in a data-driven way. We live, breathe and sleep data</p></li><li><p>You’ll create a sense of purpose for the team that generates trust, buy-in and respect. You’ll be celebrating success, encouraging others to
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