Senior Technical Support Engineer - Automation

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:   

We are looking for an experienced engineer with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving challenging issues for ServiceNow partners and customers. This includes developing subject matter expertise within the customer support department and mentoring junior team members in various technologies. The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role in a very collaborative environment and therefore it requires strong inter-personal skills.

The Technical Support Engineer maybe be asked at times to work outside normal business hours (evening/weekend shifts, holidays) and be flexible to schedule changes. Those we hire will be trained and mentored in these technologies as appropriate by our senior staff and will work to support a growing base of customers globally. Successful candidates will enjoy a generous earning potential and the chance to expand their role in the company as we grow.

Qualifications

Required Skills

In order to be successful in this role, we need someone who has:

• Demonstrated ability to troubleshoot difficult technical issues
• Experience working with dynamic HTML components: AJAX, JavaScript, AngularJS, CSS, XML, HTML, XHTML
• Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
• Working knowledge of the components in a web applications stack.
• The ability to maintain composure under pressure
• Experience working well in a team environment while also being able to work productively while unsupervised
• Strong personal commitment to quality and customer service
• Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems.
• Ability to work with high-value customer administrators and developers.
• Excellent time management skills.
• Consistent ability to work evenings and weekends

 

Desired Skills

The following additional skills are preferred but not required:

• Experience in one (or more) scripting languages: Python, Perl, Unix Shell, Windows Shell)
• Demonstrated proficiency with the following Technical Skills
• Web Services (consuming or providing) (SOAP, REST)
• Data Extraction Technologies (e.g. JDBC, ODBC)
• Any bi-directional, automated integration between two systems
• TCP/IP, Networking knowledge
• Understanding of remote administration via SSH, SNMP, WMI, Powershell.
• Strong Familiarity with Eclipse IDE
• A fundamental understanding of ITSM, ITIL, and/or CMDB
• Strong Experience with relational databases (e.g. MySQL, Oracle)
• Advanced Unix/Linux experience
• Understanding of basic networking and system administration.

Experience

The ideal candidate has a bachelor’s degree with a minimum of 2 - 3 years of related experience or a combination of 5+ years of work experience and/or relevant education.

Additional Information

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