Ice Cream Customer SC Manager, WM/Target/Club/Amazon

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Job Title: Ice Cream Customer SC Manager, WM/Target/Club/Amazon

Location: Rogers, AR

Terms & Conditions: Full time, International assignment is not available for this role and relocation for local and international candidates is not provided

If you want to work for a global, leading Ice Cream player with €7.9bn Turn Over in 2023, come join Unilever Ice Cream! The Ice Cream business is operating in a highly attractive category, as we are part of the 1 trillion snacking and refreshment industry, growing consistently at high pace. We have strong brands equities: 5 of top 10 selling brands including Ben & Jerry’s, Breyers, Magnum, Talenti, Popsicle, Good Humor, Klondike, and Yasso. We are investing to unlock the full growth potential of Ice Cream as a standalone entity, once we separate from Unilever, which is planned to happen by November 2025.

Ice Cream has distinct characteristics from Unilever’s other operating businesses and the growth potential of Ice Cream will be better delivered under a different ownership structure. As Ice Cream company we are committed to developing and nurturing talent as we build our diverse and inclusive culture. You will have ample options for career growth and exploration, allowing you for you to explore roles and opportunities across the new organisation. Your career development will be a priority for us, and we are dedicated to supporting your growth journey within the new company. We hope that you will want to build the new chapter of our Ice Cream history together with us.

JOB PURPOSE:

This is a key strategic customer facing role that is primarily focused on the management of supply chain relationships with key customers and service providers in a way that optimizes customer satisfaction & expectations while providing Unilever- Ice Cream with a strategic advantage and builds customer growth.

KEY RESPONSIBILITIES:

• Develop and implement logistics and supply chain initiatives and capabilities in collaboration with key customers to improve mutual supply chain processes, activities and resulting measurements.
• Champion adherence to supply chain best practices.  Collaboratively manage multiple links
• within overall customer supply chain function to achieve excellence in customer service. 
• Strong leadership and personal development to develop a highly effective team while focusing on attracting, retaining and developing individuals to deliver customer service excellence and consistency in customer alignment.  Succession planning and career development for their organization.
• Work closely with the Customer Operations Manager and 3rd party providers for key customers and working together to drive growth with customers on successful execution of service and key initiatives. 
• Develop and maintain a strong link with Customer Development.  Collaborate and partner with Customer Development teams to drive growth for the customer and for Unilever- Ice Cream.  Work closely with cross functional partners to lead key customer initiatives.
• Represent Unilever- Ice Cream at industry forums, customer supplier boards and speaking engagements.  Resident expert in external market and trends that provide valuable insights back to Unilever. 
• Lead strategy projects that drive value and growth for Unilever- Ice Cream.

EXPERIENCES & QUALIFICATIONS:    

• Bachelor’s degree in Operations / Logistics / Business / Engineering

• MBA preferred
• 7+ years of experience that is Logistics / Operations / Manufacturing / Customer Service focused
• Minimum 3 years as a manager or leadership position including responsibilities for the oversight of a team
• Broad-based experience including direct customer interface is preferred.

LEADERSHIP:

• You’re a strategy guru:  You leverage Unilever customer relationships to find near term and longer term breakthroughs in the end to end Supply Chain. You are able to navigate inside the organization to bring the best of what Unilever has to offer to bring the strategy changes to life.
• You’re a born leader:  Ability to listen to customers and keep an open mind in developing new ways to collaborate.  Take time to reflect and provide a clear vision while setting expectations. Ability to handle difficult conversations while strengthening relationships,
• You’re a dot connector: You can see the “big picture” in the Unilever supply chain and bring insights to customers in a w