National Accounts Coordinator III

POSITION SUMMARY: The National Accounts Coordinator III provides support to our National Account Specialists, retail customers, and internal customers. The incumbent prepares purchase orders, submits billing, and creates service routes in support of our retail customers.

PRINCIPAL RESPONSIBILITIES: 

• Prepare purchase orders and work orders for the intercompany and customer requested supplies and services.

• Works closely with National Account Managers to respond to and service retail customers.

• Research and resolve concerns and questions for retail technician and customer calls.

• Assists other departments and divisions with customer needs.

• Use software to build service routes for retail technicians.

• Update supply logs, enter service dates into customer schedules, assemble routing for weekly retail services, and any other assigned tasks such as assisting National Account Specialists with customer reporting.

• Participate in on-call support for customers and technicians.

• Review and submit billing in support of retail customers.

• Performs other related duties as assigned.

QUALIFICATIONS:

• Excellent communication and problem-solving skills.

• Ability to work within a team environment and handle multiple tasks.

• Strong computer, MS Excel, and phone skills required.

• Previous customer service experience.

• Knowledge of waste industry.

• Strong computer, MS Excel, and phone skills required.

• Proficiency with: Microsoft Office Suite, Zendesk, Salesforce, and ability to learn new IT systems and client ticketing portals.

• Experience with EQAI and COR2 - preferred.

• Industry background and experience (RCRA, DOT/HAZMAT) - preferred.

• Occasional travel as determined by management.

• Experience in a high volume or large corporate environment - preferred.

MINIMUM REQUIREMENTS:

• 4-7 years’ experience preparing purchase orders, submitting billing, and creating service routes in support of our retail customers.

Pay Range:

The pay range for this position is $20.35 to $28.00* which reflects the minimum wage in multiple jurisdictions. The actual range will depend on the locality in which you are hired.

*https://www.republicservices.com/sites/default/files/legacy_documents/Pay-Transparency-City-County-Rates.pdf

 

 

Bonus Plan Details (if applicable):

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts. 
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• 401(k) plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).

• Paid Time Off (PTO)

• Benefits https://jobs.republicservices.com/us/en/about-us/benefits

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.

 

 

ABOUT THE COMPANY

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbo