Senior Technical Account Manager

<p><b>The Company</b></p><p></p><p>PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. </p><p></p><p>We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.</p><p></p><p>We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. </p><p></p><p>Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.</p><p></p><p></p><p><b>Job Summary:</b></p>What you need to know about the role:<br/>As a Technical Account Manager, you advance the technical relationship with customers through proactive health engagement, revenue protection, and strong advocacy for their needs.<br/><br/>Meet our team:<br/>Our Technical Account Management team delivers great technical experiences for customers, merchants, and partners. We combine creative and technical skills to drive outcomes globally. We work as a diverse, collaborative team that champions inclusion, innovation, mentorship, and growth.<br/><br/>Your way to impact:<br/>You’ll join our Global Technical Account Management team and partner with Global Technical Support, Enterprise Servicing, Sales, and Enterprise Integration. As a key adviser to strategic customers, you’ll build relationships across their business to influence PayPal’s products and strategy. You’ll also work with SRE, Product, and Engineering to advocate for merchants and improve servicing frameworks.<p></p><p><b>Job Description:</b></p><p><b>Essential Responsibilities: </b></p><ul><li>Manage and close deals from a technical and operational requirements perspective</li><li>Partner with Enterprise merchants through discovery and consulting sessions</li><li>Implement product demos and proof of concepts</li><li>Diagram systems connections and flow of data</li><li>Advocate for customer needs to overcome adoption blockers</li><li>Installation and configuration of payment APIs and commerce products</li><li>Communicate major technical issues to merchants</li><li>Consult with merchants and internal teams on integration best practices</li></ul><p></p><p><b>Expected Qualifications:</b></p><ul><li>5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.</li></ul><p></p><p><b>Additional Responsibilities &amp; Preferred Qualifications<span>:</span></b></p><p><b>Your day-to-day:</b></p><p>After onboarding with your new-hire buddy, on a day-to-day basis, you'll:</p><ul><li><p>Diagnose issues with APIs, SDKs, payment flows, and latency, and communicate these to merchants and internal <span>stakeholders—leveraging</span> AI tools to accelerate root cause analysis and pattern recognition.</p></li><li><p>Consult with merchants and internal teams on customer experience improvements and best practices, using AI-assisted insights to identify optimization opportunities.</p></li><li><p>Build strong relationships to help merchants be successful now and into the future.</p></li><li><p>Leads cross-functional initiatives spanning multiple teams to deliver strategic projects while mentoring TAMs and driving product best practice adoption across the