Customer Service Specialist (with GERMAN)

Is there any greater challenge than getting ahead of disease together?

If you are a Customer Service Specialist with German wanting to join GSK in helping making our patients' lives better, this is the role for you!

Customer Service Specialist (with GERMAN)

Key Responsibilities:

• Maintain the standards for customer service processes such as master data management, sales order processing, queries and complaints management, supply chain issue management.
• As required, back up activities performed by Customer Service Manager .
• As required, back up activities performed by Customer Service Specialists for other markets.
• As subject matter experts, support capability build agenda within Process Improvement Team and collaborate with Process Improvement Specialists on continuous improvement as well as with other functions within supply chain and wider organisation.
• Be responsible for onboarding and training of new Customer Service specialists.
• support implementation of any projects and training of new / updated processes to wider team.
• Deliver excellent service to GSK customers (e.g. wholesalers, pharmacies, hospitals, etc.) using various communication channels (e.g. phone/chat/email) processing orders and ensuring supply chain activities continuity
• Follow the standards for customer service processes such as: master data management, sales order processing, queries and complaints management, supply chain issue management
• Liaise with warehousing, distribution functions and relevant external partners as to supply planning
• Build and maintain great relationship with internal and external clients
• Engage in continuous process improvement activities

Why you?

Basic Qualifications:

• Very good command of English and German (Polish optional)
• Experience in a customer service or a supply chain area
• Working knowledge of SAP
• Very good Excel skills
• Excellent communication and customer service skills
• Ability to influence and drive excellent business relationships and networking
• Continuous improvement mindset

Why GSK?

• Career at one of the leading global healthcare companies
• Contract of employment
• Hybrid working model
• Attractive reward package (annual bonus & awards for outstanding performance, recognition awards for additional achievements and engagement, holiday benefit)
• Life insurance and pension plan
• Open and inclusive environment which is supportive and welcoming of all diversity strands (gender, race, ethnicity, sexuality, disability, or any other characteristic)
• Private medical package with additional preventive healthcare services for employees and their eligible counterparts
• Sports cards (Multisport)
• Possibilities of development within the role and company’s structure
• Personalized learning approach (mentoring, online trainings’ platforms: Pluralsight, Business Skills, Harvard Manage Mentor, Skillsoft and external trainings)
• Extensive support of work life balance (flexible working solutions including working from home possibilities, health & wellbeing activities)
• Supportive community and integration events
• Modern office with creative rooms, fresh fruits everyday
• Free car and bike parking, locker rooms and showers

We want to hear from you and support with any adjustments that you may require during the recruitment process. Please get in touch with our Recruitment Team (pl.recruitment-adjustments@gsk.com) to further discuss this today.

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Why Us?

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organization where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to positively impact the health of 2.5 billion people by the end of 2030.

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a workplace where everyone can feel a sense of belonging and thrive as set out in our Equal and Inclusive Treatment of Employees policy. We’re committed to being more proactive at all levels so that our workforce reflects the communities we work and hire in, and our GSK leadership reflects our GSK workforce.

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