Portuguese-speaking Senior OTC Analyst

VIATRIS SERVICES KFT.

Viatris is a global healthcare company uniquely positioned to bridge the traditional divide between generics and brands, combining the best of both to more holistically address healthcare needs globally. With a mission to empower people worldwide to live healthier at every stage of life, we provide access at scale, currently supplying high-quality medicines to approximately 1 billion patients around the world annually and touching all of life's moments, from birth to the end of life, acute conditions to chronic diseases.

We have been included on number of award lists that demonstrate the impact we are making.
 

Our global portfolio includes best-in-class, iconic brand-name products as well as global key brands; generics, including branded and complex generics; and other offerings across a wide range of therapeutic areas. We are committed to helping create healthier communities worldwide through education, outreach and better access to treatment. 

For those driven to live their lives with purpose, Viatris helps employees realise their full potential by creating a collaborative culture that fosters courage and resilience. Viatris is more than just a place to work. This is a place to make a difference in the world. 

The Role & What You Will Be Doing 

OTC Analyst is responsible for the continuous support of the OTC team in their daily operations in the areas of Cash Application, Billing, Collection and Credit Management, and achieving their strategic initiatives.

The role holder should have a clear understanding around

• Cash Application and Billing tasks – such as automatic, manual clearing, reversal, invoicing (SD/FI), reconciliation

• Collection tasks – such as third party customer contacting (phone, e-mail), dunning procedure, statement procedure, customer account reconciliation, remittance investigation, refund procedure, issue resolution, Aged Debt Reporting, Cash On Account Reporting, Collection file management, Dispute Management procedure

• Credit-, and Insurance Management tasks – such credit limit assessment, credit limit modification, order release, insurance management, Bad Debt calculation and reporting, risk category modification

• Issue resolution, Control, Audit and Reporting related processes – SoD, Access management, KPI reporting, quality reporting, upstream issue resolution.

Perform job functions in accordance with all applicable Standard Operating Procedures (SOP), federal and state laws, Occupational Safety and Health Administration (OSHA) guidelines, health authority regulations, departmental processes and ensures that all Service Level Agreements and KPIs are met.

Every day, we rise to the challenge to make a difference and here’s how the Portuguese-speaking OTC Senior Analyst role will make an impact:  

•  Cash Application, Billing

• Perform customer related bank bookings (automatic, manual, issue resolution, reporting)

• Perform customer related reconciliation (upon request)

• Perform invoicing (credit, debit, reversal, FI, SD for intercompany and third party customers

• Support CTQ reporting, KPI reporting

• Collection

• Perform third party customer related collection (calls, e-mails)

• Perform third party customer related collection (calls, e-mails)

• Perform customer account reconciliation

• Perform invoicing remittance investigation

• Perform Dunning procedure

• Perform and follow Dispute Management procedure

• Actively support process improvement in all areas of OTC Collection processes

• Assure that all Collection and Dispute Management procedures are in compliance, oversee special projects, and provide accounting guidance as needed

• Support CTQ reporting, KPI reporting

• Credit and Insurance Management

• Support third party customer credit limit assessment and maintenance

• Support third party customer risk category assessment and maintenance

• Perform third party customer blocked order management, order release

• Support month-end reporting activities (bad debt, insurance)

• Assure that all Credit Management and Insurance management procedures are in compliance, oversee special projects, and provide accounting guidance as needed

• Perform month-end activities, issue resolution, reporting

• Support Audit

• Support system/process changes to fix root-cause o