Operations and Project Support Group Supervisor 1

JOB TITLE: Operations and Project Support Group Supervisor 1 

DUTIES AND RESPONSIBILITIES: 

• Supervises Operations and Project Support employees that support the facilities team. 

• Perform as main representative between Employer and client.  

• Ensure compliance with all employer and client policies and procedures. 

• Provide training programs to new employees. 

• Tracking, reporting, expediting and issue resolution of financial activities including purchase orders and invoices. 

• Plans, establishes, and revises Operations and Project Support personnel work assignments. 

• Identifies areas within the current system for efficiency gains and recommends solutions. 

• Assists project team members in developing new procedures & processes. 

• Ensure the Project Team members are provided with adequate training and support to enable them to successfully use the systems in use. 

• Provide multiple levels of support to Facilities Project Management Organization. 

• Provide project management services to assigned Facilities Service Requests (FSRs). 

• Coordinate activities of Junior-level Project Specialists. 

• Support SRM system development, enhancements, and workflow. 

• Create and track purchase requisitions/shopping carts as needed in support of organization. 

• Provide and maintain Operations and Project Support services as needed in support of organization. 

• Develop presentation materials utilizing MS PowerPoint or other required formats for the purpose of customer or client meetings. 

• Support FSR project closure activities including project financial closure activities. 

• Mentor junior-level Project Specialists. 

• Other duties as requested by management. 

Requirements

• Five plus years of supervisory experience in a large-scale business 

• Must be able to interface with a variety of people with different technical levels and educational backgrounds 

• Must be detail-oriented and highly organized 

• Demonstrated ability to supervise others, establish measurable objectives, and evaluate performance 

• Demonstrated ability to manage multiple projects and establish priorities 

• Excellent Microsoft Office skills (Word, Outlook, PowerPoint, knowledge of Excel is a must) 

COMPETENCIES: 

• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. 

• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. 

• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. 

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. 

• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. 

• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. 

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

Occasionally (less than 1/3 of the job) 

Frequently (1/3 to 2/3 of the job) 

Continually (more than 2/3 of the job)     

• Frequently required to stand. 

• Frequently required to walk. 

• Frequently required to sit. 

• Frequently required to utilize hand and finger dexterity. 

• Occasionally required to climb, balance, bend, stoop, kneel or crawl. 

• Continually required to talk or hear. 

• Occasionally work near moving mechanical parts  

• Occasionally work in high, precarious places  

• Occasionally work around fumes, airborne particles, or toxic chemicals  

• While performing the duties