Wireless Network Operations Center Lead

Responsibilities & Qualifications

We are seeking a Wireless Network Operations Center Lead to join our team supporting a national law enforcement agency NOC.

 

REQUIRED QUALIFICATIONS

 

Experience

• At least Ten (10) Plus years of experience with tactical communications integration, testing, programming, troubleshooting, and design.
• Three (3) Plus years of experience in tactical communications Project 25 (P25) integration, installation, operations, maintenance, repairing and maintaining P25 infrastructure equipment.
• Demonstrated experience supporting government agencies, customers, or contracts within federal environments. This includes the Intelligence Community (IC), Department of Defense (DoD), Federal Civil agencies, and military organizations. Prior experience supporting the same or similar contract, with an in-depth understanding of the customer environment, requirements, and operational landscape, is highly desirable.

Education

• Bachelor's degree in related technical field or equivalent experience

Clearance

• Background Investigation is required

RESPONSIBILITIES

Wireless Network Operations Center Lead is responsible for coordinating the scheduling for the Wireless Network Operations Center group supporting Cellular Over the Horizon Enforcement Network (COTHEN) and Land Mobile Radio (LMR. Service). Serve as the lead point of contact (POC) for government and customers seeking technical assistance. Coordinate training for new contractor position and provide documentation for daily, weekly and monthly reports from the ticketing system and databases.

 

COMPETENCIES 

• Oral Communication
• Written Communication
• Strategic Thinking
• Technical Expertise
• Initiative
• Foster Innovation
• Results Oriented
• Teamwork

This team provides support services for Network(s) Management, Operations, and Maintenance for all Network(s) infrastructure. Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of events related to network communications, network utilization and availability analysis and reporting.  The NOC is staffed 24x7x365 with three (3) shifts of mid to senior level contract technicians, and handles approximately 4,000 tickets a month.

Overview

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

• Location: Orlando, Florida
• Remote or In-Person: 100% Onsite
• Type of environment: Office
• Noise level: Medium
• Work schedule: Schedule is day shift Monday – Friday.
• Amount of Travel: Less than 10%

WORK AUTHORIZATION/SECURITY CLEARANCE

U.S. Citizen

Background Investigation is required

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

OTHER INFORMATION

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

Additional Job Information

TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. Apply now to explore jobs with us at www.Te