Customer Experience Advisor

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

 

Customer Experience Advisor

Why We Have This Role

This role is crucial in delivering program consulting services to Qualtrics customers across various industries, empowering them to develop and execute world-class CX Programs. You'll lead with a strategic roadmap, collaborating closely with clients to align on program vision, design journeys, and measurement strategies. By leveraging your expertise, you'll guide clients through organizational change, driving continuous insights and helping them realize tangible business outcomes.

This person is responsible for delivery of program consulting services to Qualtrics customers, across a variety of industries, to help them design and run a world-class CX Program. This person will lead with a strategic roadmap to define the program direction, work with clients to drive strategic executive alignment and design programs, journeys and measurement strategy (surveys, embedded data, unstructured data, dashboards, closed-loop flows) to help achieve desired outcomes (such as driving operational efficiencies and cost reduction, increasing revenue and customer loyalty). This individual will help clients drive organizational change and address the common CX challenge of realizing value by creating a systematic approach to driving continuous insights that will help to prioritize where to focus, as well as track and measure the effectiveness of actions taken. 

You will engage with some of the world’s most recognizable brands, to deliver services to augment their ability to execute a CX program, including program design, maturity assessments, program reviews, customer journey mapping, listening post designs, etc.

This highly-visible role will interface with client stakeholders at different levels of an organization to gain a deep understanding of their business needs and shape their CX Programs.  This requires hands-on work in socializing, influencing, and implementing CX best-practices from a strategic, methodological and operational point of view. 

You will understand industry trends, shifts taking place in the experience management industry, and be able to design forward-thinking impactful solutions for our clients. 

 

How You’ll Find Success

• Strategic Leadership: Lead engagements from program vision to ongoing value realization, driving transformational change and continuous improvement.
• Customer Experience Expertise: Utilize your extensive CX design and delivery experience to serve as a trusted advisor, translating customer needs into actionable business requirements.
• Collaborative Engagement: Foster collaborative relationships with key stakeholders and program leaders, enabling successful program deployment and ongoing success.
• Analytical Proficiency: Apply strong analytical skills to derive compelling insights and recommendations tailored for executives, management, and front-line teams.
• Influential Communication: Effectively communicate strategic concepts and best practices through written, analytical, and verbal channels, evangelizing key concepts and driving alignment.

 

How You’ll Grow

• Professional Development: Opportunity to further develop expertise in CX design, delivery, and consulting through hands-on client engagements and thought leadership contributions.
• Leadership Development: Lead strategic sessions, present to senior leadership teams, and create strategic deliverables, enhancing leadership and problem-solving skills.
• Industry Recognition: Contribute to consulting, thought leadership, and academic articles, elevating visibility and