Onsite Warehouse Support Specialist

As a member of the ShipBob Team, you will benefit from an environment where everything is achievable. We aim to be a place where you can:

• Write Your Career Story.  Because we are solving some of the most difficult problems in global commerce, you have the opportunity to write the story that will make your career.
• Experience Global Impact and Global Connection.  At ShipBob we benefit from diverse cultures and perspectives in service of the global community.
• Grow With An Ownership Mindset. We believe that great innovation comes from great transparency.  We are more resilient and more creative when we have an inclusive and transparent culture where everyone knows our strengths and opportunities.

Title: Onsite Warehouse Support Specialist 

Location: 700 Ramona Ave, Philadelphia, PA 19120

Compensation: $24/hour 

Hours: 8am-4:30pm EDT, Monday-Friday

Role Description: 

This is an incredibly important position that helps to monitor and complete inventory related activities of all ShipBob merchants at partner fulfillment centers and works directly with on-site partners to resolve any merchant concerns. At ShipBob, it is imperative to provide a great merchant experience while supporting our fulfillment center partners and developing scalable operations. 

What you’ll do: 

• Resolve merchant-facing requests around inventory related issues. 
• Work directly with on-site partners to resolve merchant concerns. 
• Investigate inventory discrepancies reported by Merchant support. 
• Perform physical location checks to ensure quality and reconcile inventory variances. 
• Play a pivotal role in understanding the root cause of inventory adjustments and participate in efforts to correct. 
• Vocalize concerns around inventory practices to ICQA Regional Manager, helping to identify areas of opportunity in day-to-day processes. 
• Communicate updates and relay important operational information about clients directly to Manager, Supply Chain ICQA. 
• Run cycle counting and inventory control processes according to written SOP’s and in partnership with partner resources.  
• Perform audits or other actions requested by merchants within the site. 
• Comply to all food safety and compliance policies and regulations. 
• Additional duties and responsibilities as necessary. 

What you’ll bring to the table: 

• Ability to work independently without direct supervision on-site. 
• Shows the ability to quickly adapt to changing conditions and solve problems quickly. 
• Ability to determine inventory discrepancies, perform physical inventory cycle counts, and reconcile inventory variances. 
• Possesses effective written and verbal communication skills; displays reading comprehension skills. 
• Ability to multitask and handle multiple issues at the same time without stress. 
• Excellent attention to detail. 
• Ability to lift 40 lbs without any health limitations. 
• Able to stand and walk continuously during and up to an 8-10hr shift. 
• Able to bend, stoop, reach above, and push/pull frequently. 

Perks & Benefits: 

• Medical, Dental, Vision & Basic Life Insurance 
• 401K Match  
• Weekly paycheck with paid overtime eligibility  
• Pay progre