Manager, Communications and Public Involvement

This Opportunity

WSP is currently initiating a search for a Communications and Public Involvement Manager for our Los Angeles office.  This is an exciting opportunity to join our national Communications Advisory Services Practice and be a part of a growing organization that meets our client’s objectives and solves their challenges. 

The position will manage communications and construction relations efforts for the Metro Southeast Gateway Line (SGL) Project serving as the liaison between the project team and local elected officials, Council of Governments, city councils, neighborhood councils, chambers of commerce, public and private agencies, citizens, and community and advocacy groups to develop and maintain strategic relationships with various project stakeholders and opinion leaders in order to achieve resolution for SGL Project, Metro programs, initiatives and  operations. 

The position develops and manages construction relations and mitigation programs and activities in support of Metro’s SGL and Agency initiatives.

At WSP, we are driven by inspiring the best people to be part of our future-focused business objectives. Our devotion to teamwork has allowed us to build communities and expand our skylines. Here at WSP, anything is within our reach — and yours — as a WSP employee. Come join us and help shape the future!

Your Impact

• Serve as a key communications and community outreach consultant on transportation infrastructure projects

• Support Metro projects and programs during preconstruction, construction and operations.

• Develop, implement, and manage communication strategies and community engagement programs to inform the public, elected officials, and stakeholders on SGL construction project.

• Serve as liaison between Metro executive management and local elected officials, Council of Governments, city councils, neighborhood councils, chambers of commerce, public and private agencies, citizens, and community and advocacy groups to develop and maintain strategic relationships with various project stakeholders and opinion leaders to achieve resolution for SGL, operations and initiatives.

• Identify opportunities and risks for Metro’s projects, programs, initiatives, and operations; and develops strategies/tactics to maximize the opportunities and minimize risks.

• Develop construction relations goals, objectives, workplans, communications plans and budget.

• Manage, train, and motivate the SGL construction relations team to develop consensus and strategies for successful outcomes and promote Metro’s goals, services, programs and policies, including participating in the development of information for public dissemination

• Evaluate and recommend the level of outreach participation at community events; and organizes and attends community meetings, press conferences and special media events

• Represent Metro at public venues and meetings

• Research the more complex and sensitive incidents, complaints, and concerns, and works with staff and management at all levels of the organization, as well as stakeholders, to achieve solutions

• Provide or supervise responses to SGL construction concerns and inquiries from internal and external customers, offices of elected officials, and stakeholders

• Provide recommendations to project management team regarding SGL community impacts and mitigation programs 

• Serve as the coordinator of communications and strategic development for internal departments, such as community relations, customer experience, media, and marketing on SGL.

• Act as lead strategist and manages content development for a variety of communication channels, including website, social media, talking points, presentations, marketing materials and media notifications 

• Manage development of strategic social media outreach plans including the research, writing and vetting of various posts (X, Facebook, Instagram, etc.)

• Develop performance metrics to analyze the effectiveness of outreach campaigns, including website and social media content

• Direct the work of support services such as graphic design, website development, video, and photograph

• Provide day-to-day management and strategic directions to the SGL construction relations team.

• Develop strategic communication plans to mitigate SGL construction impacts 

• Communicates and implements safety rules, policies, and procedures in support of the agency’s safety vision and goals; and maintains accountability for the safety performance of all assigned employees

• Coordinate closely with project teams and clients on communications and co