Director, Global Payroll Services

About Remote

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.

Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter.

All of our positions are fully remote. You do not have to relocate to join us!

What this job can offer you

The Director of Global Payroll Services will be responsible for overseeing the global payroll services division, including HR Shared Services (HRSS), Benefits, Client Support, Client Enablement and Implementation. This role will lead the development and delivery of a world-class global payroll support services and customer service experience for both internal verticals and external clients.

In close collaboration with the Payroll Operations, Compliance, Implementation, Legal, and Tax teams, the Director will ensure a seamless, end-to-end payroll services process, delivering high-quality, compliant, and efficient payroll services across all regions. The Director will also be responsible for defining and executing the overarching strategy for the services vertical, developing a scalable team to support business growth, and enhancing the service offerings to meet evolving client needs.

You will be reporting to the VP of Payroll.

What you bring

• Ideally extensive experience in a managing large in payroll or benefits industry and ideally in a growing start-up environment
• Previous experience in a hyper-growth, tech start up that you specifically scaled into a large payroll operations is crucial
• Clear understanding and experience on how automation, integration and scaling can directly impact workload
• Ability to adapt to a fast-paced, international work environment with a passion for making an impact. Familiarity on the change that occurs in a start-up in the first four years and comfortable with that
• You are passionate about the dignity of work, you are a kind leader, and you ask yourself, "what can I do to remote mundane and manual work for my team?"
• You are passionate about growth and make data-driven, well-informed decisions.
• Team player with the ability to work independently and take own responsibility
• Is a productivity geek and will constantly think of ways to improve and speed up their work
• Writes and speaks fluent English
• It's not required to have experience working remotely, but is considered a plus
• You are passionate about growth and make data-driven, well-informed decisions

Key Responsibilities 

• Define and execute the overarching strategy for the Global Payroll Services division, ensuring alignment with the company’s global business objectives.
• Lead the development and scaling of the services division to support the company’s rapid growth and expansion into new regions & service offerings.
• Act as a thought leader within the organisation, driving innovation, transformation, and best-in-class service delivery across global payroll support services.
• Foster strong collaboration with cross-functional teams including Payroll Operations, Compliance, Legal, Tax, and Implementation to ensure integrated and efficient service delivery.
• Drive the development and growth of the global payroll services team, ensuring the team structure and capabilities align with current and future business needs.
• Lead efforts to build a continuous improvement & high-performance culture within the division, focusing on talent development, leadership coaching, and employee engagement.
• Build strong relationships with internal stakeholders, facilitating collaboration and alignment between service teams and other business functions.
• Strong collaboration with our Product team to improve the overall user experience on payroll
• Directing and Supporting the growth of the Implementation Team

Practicals

• You'll report to: VP of Payroll
• Direct reports: yes
• Team: Payroll - Payroll Operations
• Location