Senior Supplier Operations Specialist

<p> </p> <p><strong>Office Based: </strong>Galway<strong><br/>Hours of Work: </strong>38.75hrs per week, Monday to Friday</p> <p><strong>Benefits</strong>: Vhi Health &amp; Dental Insurance, Wellbeing Scheme, LearnLux Financial Care, Employee Discounts, Pension, Tuition Reimbursement, Bright Horizons (Child Back-up care), ClassPass access, Sport/Gym Membership Contribution, Commuter Benefits, Holiday including tenure entitlement + Bank Holidays, and more.</p> <p><span><strong><em>Manage Team / Resolve Issues / Improve Processes</em></strong></span></p> <p><strong>Step into fast-paced global business, where you'll empower suppliers, manage a dynamic team, and drive innovative solutions!</strong></p> <p>As a<strong> Senior Supplier Operations Specialist</strong>, you will lead a small team of associates to support Wayfair's suppliers, resolve partner requests, and drive strategic initiatives. This role combines relationship management, problem-solving, and project execution to enhance the supplier experience. You'll collaborate with internal teams, coach your team to deliver results, and identify opportunities to improve processes and performance.</p> <p>This is a fantastic opportunity for people managers wishing to take the next step in their career, or those aspiring to progress into management whilst embracing new challenges!</p> <p><strong>What You’ll Do:</strong></p> <ul> <li>Manage a small team of associates who are responsible for resolving partner requests and progressing our strategic agenda via project work.</li> <li>Execute initiatives to drive progress against well-defined objectives and KPI.</li> <li>Handle complex supplier issues where no standard operating procedures exist, as well as address constructive feedback (such as emails to the C-Suite or commentary challenging our model) shared by partners dissatisfied with aspects of their experience with Wayfair.</li> <li>Build strong relationships with suppliers and internal stakeholders.</li> <li>Analyse supplier engagement insights and team feedback to identify and implement process and product improvements.</li> <li>Think critically about our internal processes, proposing and implementing solutions to improve efficiency, effectiveness, and the overall supplier experience.</li> <li>Collaborate effectively with our global team to ensure seamless cross-functional cooperation.</li> <li>Analyse data and trends, and pilot innovative solutions to improve efficiency, effectiveness and the overall supplier experience</li> </ul> <p><strong>Skills &amp; Experience</strong></p> <ul> <li>Proven experience successfully operating within an operational support function (managing suppliers, customer journey, handling escalations or process improvement); ideally within e-commerce, logistics or supply chain. </li> <li>English language fluency, both verbal and written communication skills; Polish, German or Mandarin is a plus!</li> <li>Effective communication skills, someone who builds collaborative partnerships and influences senior stakeholders on strategic decisions based on data-driven recommendations.</li> <li>Capability in managing multiple projects simultaneously; overseeing  timelines, coordinating resources, and ensuring successful project delivery.</li> <li>Effective and innovative problem-solving skills, with the expertise to investigate &amp; identify the root cause of issues and implement effective solutions.</li> <li>Proficiency with technology, both in navigating multiple systems simultaneously and learning new software required for the role. </li> <li>Attention to detail and capability of managing multiple tasks while excelling in a dynamic, fast-paced environment.</li> </ul> <p><strong>Interested? Press apply and get chatting to your Wayfair Recruiter Iwona today!</strong></p> <p><em>#Disclaimer: For the purposes of advertising and optimization Wayfair may use a different title to that of your contracted title.</em></p> <p><br/><br/></p><p><strong>About Wayfair Inc.</strong></p> <p>Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.</p> <p>No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voi