Technical Program Manager, ML Platform, Level 4

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.

Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.

We’re looking for a Technical Program Manager to join Snap Inc! As a key contributor to our Machine learning efforts across Snap, you will take ownership of technology development synergy and operations across a team of experienced and talented researchers and engineers. Working from our Santa Monica headquarters, you’ll utilize a good understanding of research and engineering to recognize issues and risks, provide expert solutions to tough problems, and drive scheduled completion. The Technical Program Manager will drive project development planning, scheduling, and final execution.

What you’ll do:

• Lead engineers in cross-organizational projects to deliver results that move Snap engineering forward

• Maintain customer adoption and feature roadmaps of ML Platform and drive quarterly request solicitation and planning exercises. 

• Communicate plans with Platform customers, track migrations and feature disparities across customers. 

• Establish a cadence for planning, release, feedback and tracking with customers.

• Deliver a realistic picture of projects’ technological scope and progress

• Efficiently track projects and development schedules, ensuring technology quality and on time delivery.

• Ensure wide adoption and execution of operational excellence processes and best practices (eg. post mortem, documentation etc.).

• Foster an open and collaborative environment

Knowledge, Skills & Abilities:

• A relationship builder with natural verbal and written communication skills

• Very high analytical thinking and ability to grasp advanced concepts

• Strong organizational skills and proven project management track record

• Experience in project schedule management and work breakdown structures

• Capacity to work in a fast paced, continuously changing environment

• A demonstrated ability to manage complex projects effectively (sets clear goals, identifies roadblocks, designs solutions, and tracks progress against deadlines)

• Ability to take calculated risks to achieve engineering breakthroughs

• Someone who can prioritize, focus, and is an independent thinker and problem solver

• An individual who is self-motivated and driven and has demonstrated commitment to take accountability and responsibility for success of large programs

Minimum Qualifications: 

• BS/BA degree in an analytical field (Computer Science, Engineering, Science, Math, etc.) or equivalent years of experience

• 2+ years of Program Management / Technical Program Management experience leading cross-functional programs in the software or tech industry in a data-driven environment

• Familiarity with machine learning concepts and techniques 

• Prior experience leading the development of a complex and business critical application platform in the cloud, collecting requirements, getting customer teams to onboard and maintaining operational excellence

• Development experience using Python (numpy, pandas, etc.) or other scripting language to do data analysis, advanced analytics and development of automation tools (e.g. automating slide generation, detect