Manager, Corporate F&B Performance Support

The Corporate F&B Performance Support Manager partners closely with the Regional Vice Presidents (RVPs) of F&B Performance to drive improvement across all Food & Beverage revenue streams at Luxury & Lifestyle (L&L) and managed hotels. This role provides hands‑on analytical, operational, and project support to translate performance strategy into on‑property action.

Acting as a performance execution partner, this role supports hotels in identifying opportunities, implementing best practices, and improving revenue, profitability, and guest experience across outlets, catering & events, and in‑room dining. The role also supports pre‑opening and transition activity where performance enablement is required, ensuring continuity between NHOP readiness and ongoing operations.

Your day to day 

F&B Performance Enablement 

• Supports RVPs of F&B Performance in driving performance across all F&B revenue streams, including outlets, catering & events, and in‑room dining.
• Analyzes hotel‑level F&B performance data to identify trends, gaps, and improvement opportunities.
• Assists with development and execution of property‑level action plans focused on revenue growth, margin improvement, and guest experience.
• Supports implementation and adoption of F&B programs, tools, and operational best practices.
• Works directly with hotel leadership teams to support execution and follow‑through.

Tools, Standards & Best Practice Support

• Supports development, testing, and rollout of scalable F&B tools, resources, and playbooks.
• Helps translate brand and enterprise priorities into practical, hotel‑ready guidance.
• Shares best practices and insights across hotels to promote consistency and performance improvement.
• Partners with analytics and COE teams to support reporting, insights, and performance tracking.
• Support hotel leaders with F&B tools training and program immersions 

Cross‑Functional & Stakeholder Support

• Works in close partnership with RVPs of F&B Performance, providing execution support and analysis. Works in conjunction with the wider Performance Leadership Team to drive on-property total asset performance
• Coordinates with Brand, Operations, Procurement, Commercial and Finance, and COE partners to support performance initiatives.
• Engages with owners and hotel leadership to support alignment and adoption of performance initiatives.

NHOP & Transition Support (As Needed)

• Supports F&B performance enablement for new hotel openings and major transitions where required.
• Partners with NHOP and Concept Development teams to ensure alignment between concept intent and operational execution.

What we need from you

• Bachelor’s degree preferred or equivalent professional experience.
• Minimum 3 years of experience in restaurant and bar operations management role (manager or higher)  
• Minimum 1 year of hotel experience in restaurant and bar operations leadership role (Assistant General Manager or higher) 
• Experience in hotel or restaurant F&B operations, performance management, or regional support roles.
• Demonstrated ability to analyze performance data and translate insights into action.
• Experience working directly with hotel leadership teams and owners.
• Strong project management and organizational skills 
• Attention to detail with ability to manage multiple concurrent workstreams 
• Clear written and verbal communication skills 
• Comfort operating in a fast‑paced, matrixed environment 
• Working knowledge of hospitality development processes and timelines
• Familiarity in administration and support, particularly within hotel or restaurant or operations, ideally supporting more than one person in this capacity