Call Center Advisor

 

ESSENTIAL FUNCTIONS:

Review prospective admissions against approved admission criteria, policies and procedures.

Initiate contact to gather required clinical and demographic data from patient and other sources.

Respond promptly to inquiry calls.

Schedule assessments.

Conduct pre-admission assessments.

Assist prospective patients and significant others in seeking treatment.

Refer inquiries to other agencies and community resources when not appropriate for facility assistance or admission.

Coordinate with referral sources.

Coordinate transportation arrangements for patients.

Responsible for maintaining all the documentation involved with the admissions process.

OTHER FUNCTIONS:

Perform other functions and tasks as assigned.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

High school diploma or equivalent required with college degree preferred. One-year experience in healthcare admissions, preferably in the mental health or substance abuse field.