Senior Sales Operations Analyst

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

Reporting to the Head of Sales & CS Operations, the Senior Sales Operations Analyst will be a strategic partner to sales leadership, taking ownership of sales forecasting, pipeline health, and process optimization. This remote role is part of the Sales Operations team and plays a critical role in driving revenue growth and operational excellence.

What you'll be doing:

• Own and continuously improve our pipeline reporting and forecasting partnering closely with sales leadership (BDR, Strategic Alliances, Channel Partnerships, Public Sector Sales) to ensure accuracy and insight.
• Analyze pipeline health and implement strategies to maintain high-quality opportunities across the funnel.
• Develop and maintain dashboards and reports that provide real-time insights into sales performance, pipeline metrics, and business trends.
• Lead and execute cross-functional projects that enhance sales processes, tooling, and data integrity.
• Act as a subject matter expert in Salesforce, collaborating with admins and enabling the sales team with efficient processes and system enhancements.
• Standardize reporting and analytics to support internal business reviews, leadership updates, and strategic planning.
• Provide proactive insights and recommendations to optimize territory planning, quota setting, and incentive design.

What success looks like in this role:

• Forecast accuracy maintained within ±5% across quarters
• 90%+ of pipeline consistently meeting hygiene standards (stage, close date, value accuracy)
• Sales team satisfaction score of 4.5+ for analytics and reporting tools
• Delivery of 2+ strategic analytics projects per quarter
• Reporting tools adopted and used consistently by 90%+ of sales leadership

What you'll bring:

Required:

• 3–5 years of experience in sales operations or business operations, preferably in a high-growth SaaS environment
• Proven track record of partnering with sales leadership to deliver strategic insights and improve forecasting accuracy
• Deep understanding of sales processes, pipeline management, and funnel metrics
• Proficiency in Salesforce with 2+ years of hands-on reporting/dashboard experience; CRM Analytics a plus
• Advanced Excel/Google Sheets skills (e.g., VLOOKUP, SUMIFS, COUNTIFS, Pivot Tables, Data connections)

Preferred:

• Bachelor’s degree in Business, Finance, Economics, or related field
• Experience with BI tools (e.g., Looker, Tableau)
• Strong communication, collaboration, and stakeholder management skills

The target base salary range for this position is $106,400 - $138,400, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considera