Technical Writer

We Lead. We Transform. We Deliver.

Ready to elevate your work experience? Cask is a team of incredibly talented people - designers, engineers, technologists, and industry thought leaders - who are all connected by a singular focus on solving business challenges that stand in the way of organizational change and progress. Along the way, we balance culture and business, resulting in a company that is committed to making the lives of our employees a little better and more fun each day. We invite you to bring your authentic, courageous, empathetic, and customer-obsessed self to be part of our experienced team delivering awesomeness for our customers and employees.

This role is a great opportunity for someone who wants the big picture but is also curious about how things actually work under the hood. You'll work with the Technical Documentation Team to plan and maintain a backlog of content deliverables, manage stakeholder expectations, and come up with innovative solutions to create documentation. You'll work with clients, architects, product owners, developers, and whomever else knows the material. You'll also have the opportunity to influence content strategy and contribute to internal communications at Cask.

What you’ll be doing:

• Design, develop, and implement customized technical documents, such as knowledge articles, user manuals, job aids, guided tours, help documents, and tutorials
• Capture, edit, and manage screenshots to create clear, consistent images across all product documents
• Support team in collecting and interpreting technical data or information to assess needs, objectives, functions, features, and requirements
• Work cross-functionally with client stakeholders, software developers, and other team members throughout the content production process under the guidance of technical writers or manager
• Review and/or copyedit content developed by other team members
• Perform 508 Accessibility checks to comply with WCAG on all content created
• Coordinate for publication in print (e.g., PDF, PPT) and electronic (e.g., knowledge base) format

What you’ll bring to the table:

• Exceptional writing skills with a strong voice and sharp eye for structure
• Ability to learn new technologies quickly and to then translate them into easily understandable concepts for technical and non-technical audiences
• Ability to work in a fluid environment on multiple projects at once
• Self-motivated with the ability to carve out focused time to get work done independently
• Can dig deep into processes and troubleshoot issues independently with limited guidance
• Can be persistent and creative to get the information needed to get the job done
• Great communication skills, both verbal and written, that reflect strong critical thinking, analysis, and synthesis capabilities
• Strong editing skills and ability to focus on overall quality and the finer details
• Excellent people skills and ability to comfortably and professionally communicate with colleagues and external partners at all levels
• 1-3 years of work experience in a relevant or related field

Perks? Oh, yes.

Cask's success is based on our most valuable asset - our people. We offer a robust benefits package designed with your needs in mind. We are passionate about investing in our people. As lifelong learners, we support your continued education and career development through paid training, including ServiceNow certifications. We build in training dollars and hours into our annual plan for each and every employee so you have the time and resources available to stretch yourself.

For more information about Cask’s benefits, please visit https://www.casknx.com/careers/.

We value diversity at our company. Cask is an equal opportunity employer. Everyone who applies with the qualifications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

To learn more about Cask NX, please our website at https://www.casknx.com/ and be sure to follow us on LinkedIn, Facebook, and Twitter.

Che