Supervisor, Operations

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

The Operations Supervisor is responsible for planning, organizing, and supervising daily production activities, and ensuring that products are delivered in accordance with Customer requirements, while complying with applicable company, quality, and regulatory standards. The supervisor will train and coach production employees in creating and sustaining a lean culture aligned with the company’s Vision, Mission and Values. By utilizing key leadership principles of respect, humility, and leading by example, the supervisor will create a positive work environment by engaging employees in the continuous improvement of Safety, Quality, Delivery and Cost initiatives.

What You'll do as a Operations Supervisor

• Ensures attainment of daily/weekly of production plan by ensuring communication between the cells / shifts, sharing best practices, prioritizing countermeasures among production cells and ensuring proper job performance of all team members.
• Meets Customer needs through creative solutions. Responds with a sense of urgency and aligns activities, focusing on the needs and requirements of the Customer.  
• Ensures immediate response to abnormalities through identifying, documenting, and segregating nonconforming material. Monitors operational status on all equipment/tools including calibration and certification, escalates as needed.  
• Facilitates a safety culture, performs safety audits to ensure proper use and condition of Personal Protective Equipment (PPE), machines, and safeguards, trains individuals on safety procedures and expectations, leads investigations of near misses / incidents and facilitates the implementation of safety and ergonomics improvements.
• Drives optimum employee performance, talent and talent development. Provides growth, training, and development opportunities to employees. Drives results through effective coaching, and counselling of staff and setting meaningful and measurable goals.
• Champions' idea generation system across departments through providing support to team members in generating and implementing ideas. Ensures idea generation board is updated and best ideas implemented are presented weekly to facility management.
• Evaluates performance and escalates needs through proper managing and coaching of team members in relation to SQDC board meetings and daily standard reports (daily production, material requirements, etc). Drive attainment of and improvements in safety, quality, delivery, and cost (SQDC) performance.
• Executes, audits, and drives continuous improvement of 5S in department according to STERIS standards. Challenges current state, seeking opportunities to make incremental improvements daily and identifying solutions to remove waste from production activities.  
• Screens and selects qualified individuals for positions, conducts performance reviews, determines salary adjustments, work schedules, promotions, training, and effectively addresses employee relations situations and manages conflict.  
• Teaches, coaches, and leads problem-solving methodologies and tools to improve safety, quality, delivery, and cost (SQDC) performance. Provides daily coaching of Team Leaders and
• Operators on job duties and explanations of the "why" behind Lean principles and tools. Covers Team Leader absences to maintain the flow and efficiency of the work area.

The Experience, Skills and Abilities Needed

Required: 

• Associate Degree; High School Diploma or GED, and 8 years of experience in manufacturing operations in lieu of a degree.
• 4+ years of manufacturing operations experience.
• 3–5 years of supervisory or leadership experience.

Preferred: 

• Experience with a medical device or regulated environment.
• Experience working within a lean environment.  
• Hands-on experience in an MRP systems environment.

Other: 

• Demonstrates effective communication with internal and external Customers, with the proven ability to show tact and diplomacy while working with others in a variety of situations.
• Demonstrates the ability to make sound and accurate judgments; includes appropriate people in the decision-making process; makes timely decisions.
• A responsible self-starter, someone who is proactive and who exemplifies a positive attitude.
• Demonstrated team-building and coaching skills.