AskHR Associate

About this role:

As Gartner continues to grow, we are seeking an AskHR Associate who will serve as a key resource in AskHR, Gartner’s centralized function for HR inquiries that acts as intake, fulfilment, and escalation capability for all things HR. The AskHR Associate supports internal and external global stakeholders and associates by serving as a front-line point of contact for HR questions, processes, and inquiries through the ServiceNow platform. This associate is responsible for communicating and responding directly to inquiries, triaging to and partnering with appropriate COEs as necessary to ensure a successful resolution to HR inquiries. In addition, our AskHR Associate will support programs and special projects in the AskHR function, including associate experience, crisis response, and other associate-facing large-scale communications, projects, and initiatives.

What you’ll do: 

• Provide general support for inquiries from Gartner associates, HR teams and COEs, and other internal and external stakeholders
• Maintain, audit, and create AskHR knowledge base articles, partnering with COEs to create new content for our most frequently asked questions
• Process and analyze HR and ServiceNow data for reporting purposes and new self-service capabilities
• Work in close partnership with business-unit aligned Recruiters, HR Associates and HR Partners

What you’ll need:

• 1+ years of customer service experience
• HR experience highly preferred
• Superb customer service skills and sense of urgency in a services environment
• Ability to learn new tasks quickly and efficiently, applying a research-driven and continuous improvement mindset to each task
• Ability to handle multiple high-priority tasks simultaneously and meet deadlines and SLAs
• Demonstrated ability to work as part of a virtual team  
• Inquiry ticketing/triage experience preferred
• Excellent written and verbal communication and interpersonal skills, problem-solving and decision-making skills, and ability to handle sensitive and confidential situations and/or documentation
• Proficiency in Microsoft Office (Outlook and PowerPoint) and Google Applications

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Who are we? 

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work? 

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer? 

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. 

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 43,000 USD - 60,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addi