Reports To:

General Manager

Job Location:

Field

FLSA Status Type:

Non-Exempt - Hourly

Direct Reports:

None

Assistant Manager

Position Overview

The Assistant Manager role at Ambrosia QSR supports the overall operations of a single restaurant. Assistant Managers must have open availability, work full-time (35+ hours per week), and be scheduled to work shifts that complement the General Manager’s schedule (opposing days and shifts). They serve as the right hand to the General Manager and will participate in ongoing development training to foster internal growth within the company. Assistant Managers should possess strong coaching skills, be proficient in all workstations, and have a solid understanding of shift control responsibilities. They must also be capable of handling administrative tasks as requested.

Job Responsibilities

Team

• Recruit, train, and develop new and existing team members while adhering to training plans, procedures, and systems established to meet targeted goals
• Coordinate team meetings, including pre-shift and safety committee meetings
• Lead by example, fostering a “guest first” mindset and outstanding service
• Ensure compliance with all applicable local, state, and federal regulations, including but not limited to break laws, minor employment laws, safety policies, sick leave policies, timekeeping, and scheduling
• Ensure a safe and inclusive work environment free from harassment, discrimination, and retaliation, and promptly report any concerns or complaints to the General Manager and Human Resources

Guests

• Greet every guest warmly and promptly, creating a welcoming atmosphere
• Strive to provide an exceptional experience for every guest on every visit, addressing any issues with positivity and sound judgment
• Regularly walk through the restaurant to check on guests, inquire about their dining experience, and ensure the building’s interior and exterior is inviting and safe
• Stay informed about the local market trends and community needs to make guest-centric decisions

Operations

• Oversee compliance with all food safety regulations and restaurant safety procedures, with clear postings as required
• Adhere to local marketing plans, ensuring staff are properly trained and prepared for promotions using materials provided by the franchisor
• Enforce policies, procedures, and best practices to maintain a safe and positive work environment
• Ensure daily food safety standards and operational procedures are consistently met
• Maintain open communication with the general manager and leadership as needed

Profitability

• Ensure all food is prepared fresh to order, following company recipes, and accurately record all items in the POS system
• Oversee inventory management by performing regular stock checks and placing orders as needed, while maintaining cost standards
• Monitor staffing levels throughout the