Dispatcher Part Time

Summary

The Dispatcher position is responsible for dispatching service technicians to prevent or rectify service disruption of customer car wash facilities and provides support for service technicians.

Essential Functions

• Responsible for the interaction with customers to provide support on products and services.
  • Disruptions of service
  • Generate quotes for repairs
• Ensure the appropriate actions are taken to resolve customer problems and concerns
• Route technicians to service calls
• Manage service schedules for technicians
  • Route Technicians to service calls
  • Follow ups
  • Warranty work
• Effectively organize activities to accomplish daily tasks
• Routinely review dispatch board and open ticket reports for pending service calls, calls ready for dispatch, and open calls
• Ability to work rotating weekend schedule
• Other duties as assigned.

Experience and Education Competencies

Requirements

Education and/or Experience 

• High School Graduate
• Customer Service experience

Communication/Language Skills

• Excellent communication skills (written and verbal) is a must
• Ability to read and comprehend documents and simple instructions

Listening Skills

• Must be able to actively listen and comprehend verbal conversations for extended periods of time

Technical Competencies

• Proficient in MS Office products (Excel, Word, MS Outlook, MS PowerPoint)
• SAP preferred but not required

Reasoning Abilities

• Ability to interpret an extensive variety of instruction and take appropriate measures to problem solve

Behaviors/Work Environment/Physical Requirements

Requirements

All Mark VII Equipment employees and stakeholders must have uncompromising integrity and ethical standards.

Accountability and Reliability. Our employees must work reliably under pressure to keep on task and meet deadlines.
 

Passionate, Energetic, and Enthusiastic. Our employees possess a high energy level, focusing on execution with measurable results. We exhibit a “can-do attitude” to maintain enthusiasm and provide encouragement by our demeanor.
 

Strong Work Ethic. Our employees are fully committed and willing to do whatever it takes to drive the team and company brand into the future. Work/life balance is encouraged at Mark VII Equipment with the expectation that team members give 110% effort on the job. Mark VII Equipment is a fast-paced environment and it is critical that our employees are driven to succeed.
 

Customer Focused. Our employees keep the customer as their main focus while executing the daily responsibilities of their job.
 

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