MUST BE WI RESIDENT Contract Business Analyst 2

THIS IS EXPECTED TO BE A 3-4-MONTH PROJECT. However, there is a possibility of extension depending on project timeline.

The State of Wisconsin UW Madison School of Medicine is looking for a Business Analyst/Consultant III

Top Required Skills & Years of Experience:

4-7 years of experience in the below

- Experience working in IT Service Management (ITSM) environments, managing and optimizing ITSM tools, and implementing solutions to enhance service delivery.

- Strong understanding of ITIL frameworks and their application in ITSM processes.

- Experience in integrating Atlassian Cloud tools with other IT management systems.

- Hands-on experience in Jira Service Management configuration and customization, including workflow design, SLA configuration, and automation rules.

Nice to Have Skills:

- ITIL certification (Foundation or higher) is a plus.

- Experience with advanced Jira automation and scripting for customized workflows.

- Experience in Agile environments and using Jira Software in product development.

- Bachelor's degree in an IT related field.

Interview Process: Virtual interviews via Teams

Duration of the Contract: Through 6/30 with the possibility of extension. This is expected to be a 3-4 month project. However, there is a possibility of extension depending on project timeline.

Onsite or Remote? Remote with the option of hybrid work on occasion. Candidate MUST be a CURRENT WI resident. No relocation allowed.

Project details (project overview, who the contractor will work with, soft skills needed, etc.): The UW-Madison School of Medicine and Public Health (SMPH) information technology groups is currently underway on an enterprise level ITSM implementation project and has selected the Atlassian Cloud product as the technology platform.