Care Advocate (Case Manager)- Onsite

Our mission: to eliminate every barrier to mental health.

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The Team Member Care Advocate offers a convenient and timely resource for the employees of a large nationwide retailer to receive immediate connections to community and company resources. This role can further serve as a partner to help address social determinants of health concerns and other related wellbeing challenges presented by this company's employees. This role will sit onsite M-F, 12p-8:30p
 at this client’s location in Logan Township, NJ.

What you’ll be doing: 

• Identify and make referrals for work-life, financial & legal, and basic needs support 
• Link employees to appropriate local and national resources via one-on-one consultation and referral list(s), which may include basic needs (housing, food, transportation, etc.), financial, legal, daily living and other work-life support resources and provide support throughout applications and follow-ups as needed 
• Work with customer internal care teams on behalf of those employees in need of emergency funding and resource referrals. 
• Offer consultation related to navigating mental health resources (local and national) and available workplace benefits 
• Assist in actively linking employees to appropriate mental health treatment options (i.e Spring Health, behavioral health through medical insurance, emergent behavioral health services, and community resources) and provide support throughout applications and follow-ups as needed. 
• Electronically document and track metrics/outcomes that include but not limited to; reason for social work involvement (resource need type), demographics of employees

(as available), referrals placed (where, when) and success of referrals (connection rate, outcome of referral). 

• Represent Spring Health and help to support/reinforce program parameters and goals. ● Communicate with local points of contact and cascade any needs to Spring Health partners through routine meetings and touchpoints. 
• Submit reporting documentation of all client and organizational activities on a routine and timely basis. 
• Attend customer meetings as requested/appropriate. 
• Embed in the customer culture and proactively build strong working relationships with key customer stakeholders 
• Develop trusting relationships with team members by providing support and advocacy to help achieve health and wellbeing goals 
• Demonstrate cultural humility and promotion of diversity, equity and inclusion 

What we expect from you: 

• A Bachelor's degree in a similar field is required
• Proficiency in English & Spanish required
• Experience working with diverse populations and backgrounds within the social work industry. 

• Experience helping organizations manage evolving workforce environments and norms is a plus. 
• Experience connecting individuals to resources quickly in times of crisis is a plus. 
• Experience working with lower income populations who experience challenges such as food insecurity and housing instability is a plus.