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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Cleaning Supervisor Facilities Coordinator

Job Summary

Supervise 3rd shift union workforce managing sanitation and housekeeping operations. Ensure high-level service delivery through team management, compliance oversight, safety standards, and continuous improvement initiatives while supporting budget tracking and client satisfaction. Reports to Housekeeping Manager.

Key Responsibilities

Team Leadership & Operations

• Supervise 3rd shift union workforce in sanitation and housekeeping processes
• Coordinate employee PTO/vacation scheduling and coverage management
• Manage Team Concept Cleaning Program, conference room setups, and employee development

Compliance & Safety Management

• Ensure 100% employee safety training compliance and maintain safety standards
• Manage OSHA, state, and local regulatory compliance requirements
• Oversee HAZMAT and environmental compliance initiatives, emergency response cleanup programs

Business Process & Client Management

• Support budget tracking, cost-saving initiatives, and KPI performance metrics
• Manage Client Business Process Management Program and customer satisfaction surveys
• Implement continuous improvement initiatives for housekeeping operations

Building Systems & Communication

• Coordinate security, building utilities, life/safety systems, and evacuation plans
• Provide superior customer service and collaborate effectively with teams for service delivery
• Communicate professionally with clients, management, and team members

Required Qualifications

Education & Experience

• High School diploma or equivalent
• 2+ years experience with housekeeping processes and operations
• Experience supervising union workforce or similar team environments

Core Competencies

• Strong verbal, written, and interpersonal communication skills
• Superior customer service skills and service orientation
• Ability to maintain professionalism under stressful situations
• Strong organizational skills and collaborative working style

Management & Technical Skills

• Ability to plan and manage work under time constraints with effective scheduling
• Ability to multitask and work without direct supervision
• Proficient in MS Office Suite for reporting and communication
• Understanding of safety compliance, regulatory requirements, and cleaning processes

Preferred Qualifications

Education & Certification

• Associate degree in Business Administration, Facilities Management, or related field
• Professional certification in housekeeping management or facilities operations
• Safety certifications (OSHA 10/30, hazmat training)

Specialized Experience

• Experience with union workforce management and labor relations
• Knowledge of building systems including security, utilities, and life/safety systems
• Experience with budget management, cost-saving initiatives, and KPI tracking
• Background in environmental compliance and waste management programs

Leadership & Technical Knowledge

• Supervisory experience in facilities or housekeeping environments
• Experience with emergency response procedures and cleanup protocols
• Understanding of energy conservation and environmental initiatives
• Experience with client satisfaction surveys and continuous improvement programs

Working Conditions

3rd shift position in industrial facility environment with exposure to cleaning chemicals, equipment, and varying temperatures. Requires flexibility for emergency response and coordination with multiple shifts. Involves supervisory responsibilities and hands-on operational support as needed.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without employer sponsorship.

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