Senior Director, North America E-Commerce

Company Description

Fresh offers a hybrid working schedule with three fixed days in office, and two days remote. This role is based in our New York Office.

WHO WE ARE

Fresh is a global company headquartered in New York offering skincare, lip care, bodycare, and fragrance in over 25 countries. With over 30 years of expertise, we are driven by our boundless curiosity and sky’s the limit approach. Whether developing a breakthrough formula, designing a marketing campaign, or welcoming guests in our shops, our teams are passionate about creating everyday indulgences that transform skin. As a lifestyle beauty brand within the LVMH group, we foster an inspiring, inclusive environment with world-class benefits that encourages everyone to dream big, because that’s how we got here.

Here at fresh, we intentionally foster a spirit of belonging. We celebrate our diversity and support every employee to feel welcomed, valued, respected, and heard. By embracing curiosity and collaboration, we recognize that our differences strengthen us.

Job Description

Our vibrant Digital Team is dedicated to revolutionizing the online shopping experience and steering our brand through the digital landscape. Fueled by a commitment to innovation, we strive to craft imaginative solutions that resonate with our customers. By seamlessly collaborating with international markets, we aspire to set new standards in the world of e-commerce, constantly pushing the boundaries of what's possible. Join us on this journey to redefine digital excellence and create meaningful connections with customers globally.

Your Impact to the role:

• Develop the NA eCommerce brand and commercial strategy and ensure programming supports the global brand strategy and contributes to online growth.
• Oversee the NA eCommerce P&L driving top-line and bottom-line targets while managing key operational metrics to deliver the operational profit.
• Manage the mix of business, category growth, and merchandising to deliver commercial goals.
• Have a deep understanding of the online consumer journey, commercial drivers, UX, and metrics to drive the business.
• Lead the NA Omnichannel loyalty program from awareness to acquisition, loyalty, and win back.
• Partner with the Global eCommerce performance channel leader and the global brand media team to drive traffic, engagement, and conversions across the website.
• Manage and drive the eRetailer business across the region with close partnership with the NA trade leadership team.
• Manage all aspects of eCommerce NA operations, from fulfillment to customer service.
• Lead and mentor a team of six in delivering against all of the above, and coaching and developing each of them to excel in their roles.

Your impact in your first year:

• Optimize the region reach target KPIs through data-drive improvements across all stages of customer journey, partner closely with key subject matter experts and teams to achieve goals
• Step-change the region’s customer experience and client excellence
• Enhance the region’s operational efficiency from refined supply chain, logistics, etc.

Physical Requirements:

• Must be able to remain in a stationary position on average of 7.5 hours/day.
• Light to moderate lifting may be required.
• While performing the duties of this job, the employee may be regularly required to stand, sit, reach, stoop, kneel, and operate a computer, telephone, and keyboard.

Qualifications

WHO YOU ARE

You have:

• 12+Years of Experience Required in E-Commerce

You are:

• Advanced in Required Software Knowledge: MS Suite

You can:

• Manage E-Commerce department across varying disciplines

You possess:

• Proven Project Management Skills
• Strong Written and Verbal Communication Skills
• Proactively make recommendations on process improvement and new ways of working
• Ambition to learn more, with a curious mindset
• Strong passion for the beauty industry
• Out-of-the-box thinking with a Sky’s the Limit mentality

Additional Information

WHAT WE OFFER YOU

Training & Development and Culture

• Fresh and LVMH Sponsored Trainings and Workshops for Personal and Professional Development
• Opportunities for networking and building relationships with LVMH Community and Network
• Opportunities to join internal communities: DEIB Council, Sustainability Champions, LVMH Employee Resource Groups

Mental Health Support

• Free professional consultation, referrals and counseling through the Employee Assistan