Senior Account Manager, Healthcare & Payers

About CookUnity:

Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the world with the source of truly great food: chefs. Today, CookUnity delivers 50 million meals a year from the industry’s best chefs to homes all over the country. Fresh. Ready-to-eat. And crafted with the passion that nourishes body and soul.

Unwilling to stop there, CookUnity is expanding beyond delivery to become an ever-innovating marketplace focused on our singular mission: empower Chefs to nourish the world.

If that mission has you hungry in more ways than one, you’ve found the right job posting.

About the Team:

The B2B team operates like a startup within CookUnity — an entrepreneurial, fast-paced, and innovative team that is charting a bold new path by bringing these same exceptional culinary experiences to businesses, organizations, and their employees.

This role will be reporting directly to the the Head of B2B, with the opportunity in the future to hire, train and manage sales representatives in your vertical.

You will work closely with the Head of B2B, the sales, marketing and product team around strategy and execution.

The role:

As CookUnity’s first Senior AM on the healthcare team, you’ll play a foundational role in ensuring the success of our Food as Medicine programs. You’ll work closely with our AEs to onboard new healthcare clients, lead cross-functional implementation efforts, and serve as the ongoing point of contact to ensure client satisfaction, retention, and expansion.

You’ll manage a diverse portfolio spanning payers (Medicare Advantage, Medicaid), hospital systems, and self-insured employers, delivering value from day one and helping CookUnity become the go-to medically tailored meal (MTM) partner.

 

Key Responsibilities:

Client Onboarding & Implementation

Serve as the primary post-sale contact for new healthcare clients
Lead onboarding and implementation of MTM programs, coordinating across internal teams (ops, culinary, tech, customer support)
Develop detailed launch plans, timelines, and training materials tailored to client workflows
Ensure a smooth handoff from AE to AM with full context of client goals and delivery requirements

Account Management & Retention

Manage day-to-day relationships across a portfolio of healthcare clients
Monitor account health, proactively flag risks, and identify opportunities for optimization
Track program performance (e.g. utilization, adherence, satisfaction) and share regular reports
Lead renewal conversations in partnership with AEs, identifying expansion opportunities

Cross-Functional Collaboration   Act as the voice of the client internally by partnering closely with ops, product, culinary, and marketing to improve service delivery and customer experience Help shape playbooks and best practices for onboarding and AM as we scale the healthcare team Support compliance, billing, and reporting requirements across different payers and programs

Qualifications:

4–6+ years of experience in client-facing roles within healthcare, digital health, benefits, or food-as-medicine companies
Experience with Medicaid/Medicare required; familiarity with self-insured employer models is a strong plus
Experience leading onboarding and managing strategic accounts with multiple stakeholders
Exceptional project management, communication, and relationship-building skills
Startup mentality: scrappy, proactive, and comfortable building from 0 → 1
Mission-aligned: passionate about improving health outcomes through food

Learn More About CookUnity

We believe great leadership starts with alignment on vision, values, and ways of working. To give you deeper insight into who we are and what we’re looking for, we invite you to explore: CookUnity's Leadership Principles – The values and behaviors that guide how we operate, collaborate, and scale.

We hope this provides valuable insight into our culture and product vision. If this excites you, we’d love to connect!

Benefits

🩺  Health Insurance coverage

🌅 401k Plan

📈 We grow, you grow: Stock Options Plan granted on Day 1 

🌟 Eligible for a bi-annual performance bonus 

⛱ Unlimited PTO 

🗓️ 5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical

🐣 Paid Family leave

🕯 Compassionate Leave: 3-5 days each time the need arises